Insurance Customer Service Representative

TEKsystems; Troy (MI); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Paid time off

Hybrid schedule

Transportation benefits

Job summary

TEKsystems in Troy, MI seeks an Insurance Customer Service Representative to support an insurance servicing team. The role offers bilingual pay options ($17/hr English, $18.50/hr Spanish), a training period onsite, and a hybrid schedule after training.

Ideal candidates have 1+ year in customer service or call centers, strong communication, and comfort with Windows-based systems. Onsite during training with a 9:30–6:00 schedule, shift 10:30–7:00.

Qualifications

• At least 1 year of recent customer service experience.
• Call center experience preferred.
• Strong verbal and written communication skills.
• Comfortable using Windows-based computer systems.
• Minimum typing speed of 35 WPM.

Responsibilities

• Handle 30–40 inbound calls per day.
• Assist employees with benefits and insurance-related questions.
• Help employees enroll in and update benefit plans.
• Navigate multiple systems while providing excellent customer service.
• Resolve inquiries with professionalism, empathy, and accuracy.

Skills

Customer service

Call center

Typing 35 WPM

Windows-based systems

Communications

Job description

Insurance Customer Service Representative

Locations: Troy, MI

Pay: $17.00/hr (English) | $18.50/hr (Spanish Bilingual)

Start Date: September 9, 2026

We are hiring Customer Service Representatives to support an Insurance Servicing team. This is a great opportunity for individuals with customer service or call center experience who enjoy helping customers and solving problems.

Schedule

• First 45 days: Fully onsite training

• Training hours: 9:30 AM to 6:00 PM

• After training: Hybrid schedule

• Shift: 10:30 AM to 7:00 PM

• Hybrid eligibility is based on attendance, quality, and performance expectations

• No time off permitted during the first 6 weeks

Responsibilities

• Handle 30–40 inbound calls per day

• Assist employees with benefits and insurance-related questions

• Help employees enroll in and update benefit plans

• Navigate multiple systems while providing excellent customer service

• Resolve inquiries with professionalism, empathy, and accuracy

Requirements

• At least 1 year of recent customer service experience

• Call center experience preferred

• Front desk or administrative experience may be considered

• Strong verbal and written communication skills

• Comfortable using Windows-based computer systems

• Minimum typing speed of 35 WPM

• Reliable internet connection and transportation

• Ability to work onsite during training

Preferred Qualifications

• 2+ years of call center experience

• Mortgage or insurance industry experience

Assessment Requirements

Candidates must pass:

• Basic Computer Literacy Test (70% passing score)

• One-Minute Typing Test (35 WPM minimum)

This is an entry-level opportunity with paid training and potential for a hybrid work schedule after successful completion of training.

Job Type & Location

This is a Contract position based out of Troy, MI.

Pay and Benefits

The pay range for this position is $17.00 - $18.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Troy,MI.

Application Deadline

This position is anticipated to close on Sep 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.