Web Production Specialist: E‑commerce & Content Ops

Free People; Philadelphia (Philadelphia County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Employee discounts

Retirement savings

Job summary

Free People is seeking a highly organized Web Producer to ensure product listings go live accurately and on schedule, while building and updating editorial content to bring the brand online. You’ll coordinate activations with campaigns, catalog releases, and marketplace listings, ensuring PDP accuracy and timely markdown updates.

This entry-level role thrives on structure, reliability, and completing tasks with a meticulous eye for detail across CMS tools and e-commerce platforms.

Qualifications

• 0–1 year of experience in e-commerce, web production, digital operations, or a related field (internships count).
• Exceptional organizational skills and the ability to manage a high volume of tasks with accuracy.
• Clear, proactive communication, including knowing when to follow up and when to elevate.
• A sharp eye for detail and a natural habit of double-checking your work.
• A creative problem-solving mindset when things don't go as planned.
• Comfort working in a fast-paced environment with daily deadlines and shifting priorities.
• Strong working knowledge of Excel or Google Sheets.
• Eagerness to learn new tools and systems quickly.
• Exposure to a CMS, PIM, or e-commerce platform.
• Experience with marketplace platforms.
• Basic familiarity with HTML.
• A genuine love for the Free People brand and customer.

Responsibilities

• Manage daily product activations to ensure new arrivals go live accurately and on schedule
• Activate product in support of marketing campaigns, launches, and promotions
• Coordinate product activations aligned with physical catalog releases
• Activate and manage product listings for marketplace channels
• Assist with the ISNO (in-stock-not-online) report, identifying and resolving product that is available in inventory but not yet live on site
• Maintain product accuracy across the site, including reclasses, new size activations, and PDP updates
• Coordinate product reshoots and upload new imagery and video content
• Maintain markdown pricing on products, ensuring prices are accurate and reflect current promotions
• Build editorial content pages in our CMS using established templates
• Update site content in support of marketing initiatives and promotions
• QA all product and content updates across browsers and devices before and after launch
• Partner closely with merchandising, marketing, creative, and e-commerce teams to keep timelines aligned and everyone informed
• Track requests and deadlines so nothing slips through the cracks
• Troubleshoot issues as they arise and find practical solutions to keep things moving
• Help document processes and suggest improvements to make production more efficient

Skills

Organizational skills

Communication

Attention to detail

Problem solving

Adaptability

Learning agility

0-1 year experience

Eagerness to learn

Marketplace platforms

HTML basics

Tools

Excel/Google Sheets

CMS

PIM

e-commerce platforms

Marketplace channels

Job description

Free People is seeking a highly organized Web Producer to ensure product listings go live accurately and on schedule, while building and updating editorial content to bring the brand online. You’ll coordinate activations with campaigns, catalog releases, and marketplace listings, ensuring PDP accuracy and timely markdown updates.

This entry-level role thrives on structure, reliability, and completing tasks with a meticulous eye for detail across CMS tools and e-commerce platforms.