eCommerce Product Specialist

Cypress HCM; Pennsylvania; On-site; USD 30,307 - 37,195; Full time

Job summary

A leading eCommerce company seeks an eCommerce Content Specialist to manage and optimize product detail pages (PDPs). This role involves collaborating with teams to gather product data, enhance online shopping experiences, and drive conversion improvements using analytics tools. The ideal candidate will hold a relevant bachelor's degree and have 1-3 years of experience. Compensation ranges from $22 to $27 per hour, with a focus on professional storytelling and project management skills.

Qualifications

• 1–3 years of relevant experience in eCommerce content or digital merchandising.
• Understanding of eCommerce platforms and digital asset flow.
• Technical proficiency with eCommerce platforms and analytical tools.

Responsibilities

• Build and optimize PDP content with multiple process management.
• Manage product assets ensuring quality and compliance.
• Use analytics to identify content gaps and improve conversion.
• Participate in QA to validate content accuracy and presentation.

Skills

Collaboration skills

Analytical tools proficiency

Professional storytelling

Project management

Education

Bachelor’s degree in Marketing, Communications, Business, or a related field

Tools

Alteryx

Quantum Metric

Adobe Photoshop

CMS

PIM systems (Syndigo)

Job description

Description

The eCommerce Content Specialist owns the end-to-end creation and optimization of online product detail pages (PDPs) to improve traffic, conversion, and revenue while maintaining brand voice and content standards. This role partners closely with Buying, Category Merchandising, and vendors to collect and validate product data and digital assets (specifications, images, video, and enhanced content), ensuring a high-quality, customer-friendly online shopping experience. The specialist uses site analytics and customer insights to identify content opportunities, drive continuous improvements, and support ongoing process automation and efficiency.

Duties

• Build and optimize PDP content: build, update, and maintain product pages across the eCommerce platform, including titles, descriptions, elevated copy, and descriptive attributes. Project manage multiple processes at once.
• Manage product assets: source, organize, and publish images, video, and enhanced content; ensure quality, compliance, and alignment with brand voice and internal guidelines.
• Partner cross‑functionally: collaborate with Buying, Category Merchandising, and vendor partners to gather accurate product data and assets and confirm assortment priorities.
• Use data to improve performance: leverage analytics tools (Adobe, Quantum Metric, Intera) and customer feedback to identify content gaps, improve conversion, and reduce returns.
• Quality assurance: participate in QA to validate accuracy, completeness, and on‑site presentation; troubleshoot content and display issues in coordination with partners.
• Continuous improvement: recommend and support more efficient ways of working, document best practices, and contribute to process improvements and automation (including adoption of AI tools and platforms such as Alteryx).

Requirements

• Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent experience).
• 1–3 years of relevant experience in eCommerce content, digital merchandising, content operations, or a related role.
• Collaboration skills with internal and external partners.
• Understanding of eCommerce platforms and digital asset flow.
• Experience in eCommerce / project management preferred.
• Professional storytelling/copywriting experience preferred.
• Technical proficiency with eCommerce platforms, CMS, and analytical tools such as Alteryx, Quantum Metric, and PIM systems (Syndigo).
• Experience with AI-generated tools or Copilot platforms.
• Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, Adobe Photoshop, Firefly, and basic understanding of HTML principles.

Compensation

$22 – 27/hr (W‑2).