Web Operations Specialist

Oshman Family JCC; Palo Alto (CA); On-site; USD 73,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid holidays and paid time off

403(b) retirement

Free membership at our fitness center

Job summary

Oshman Family JCC in Palo Alto, California, is seeking a Web Operations Specialist to support and optimize our online platforms. The role sits at the intersection of web development, design, and content management, with a focus on reliability and mobile-first delivery.

You will update Elementor layouts, troubleshoot data sync with external systems, edit event descriptions, and maintain consistent design across platforms.

Qualifications

• Proven experience managing WordPress sites and familiar with hosting workflows.
• Experience with building landing pages and content updates using Elementor Pro.
• Knowledge of UI/UX and mobile-first design constraints.
• Experience with SEO best practices for WordPress sites.
• Ability to read API documentation and troubleshoot data sync between external systems and WordPress.

Responsibilities

• Be responsible for platform sync operations and ensure event data loads properly on mobile.
• Build out new landing pages and update text using Elementor Pro and TheGem theme.
• Create and edit basic copy, format images, and layout promotional content across WordPress and Shopify.
• Install and configure WordPress plugins to enhance website functionality.
• Train and support staff on program operations and troubleshooting.

Skills

UI/UX

Attention to detail

Troubleshooting

Writing & editing

Communication

Problem solving

Education

Bachelor's degree in Computer Science or related field

Tools

WordPress

Shopify

Elementor Pro

TheGem theme

Pantheon hosting

Git/version control

Job description

If you love variety, enjoy making digital tools work harmoniously behind the scenes, and have a meticulous eye for detail, we want to hear from you!

Pay Range:$72,500-$76,000 /annual

This is an on-site position in Palo Alto, California.

The job:

We are seeking a versatile, sharp, detail-oriented Web Operations Specialist to support our online platforms. This is a dynamic, hybrid role perfect for someone who sits right at the intersection of web development and design, technical systems support and content management.

On any given day, you might be updating an Elementor layout, building new pages and ensuring design is consistent and mobile-responsive, diving into API documentation to troubleshoot data sync issues between our event management data and WordPress, editing an event or program description, resizing a web graphic in Canva. You do not need to be a full-time software engineer, but you must be a fearless technical problem-solver who understands how modern web platforms talk to each other.

The Perks:

• Medical, dental, vision insurance
• Paid holidays and paid time off
• 403(b) retirement
• Free membership at our award-winning fitness center

Benefits exceptions apply, based on # hours worked per week

The Core Duties:

• Be responsible for platform sync operations - monitor and troubleshoot systems to ensure automated custom event carousel and interactive event calendar load properly, pull accurate event data and remain mobile-responsive.
• Build out new landing pages, update text and swap banners using Elementor Pro and TheGem theme.
• Create and edit basic written copy, format images and layout promotional content for upcoming events and programs on WordPress and Shopify sites.
• Install, configure and update WordPress plugins to enhance website functionality.
• Train and support OFJCC staff on program operations and troubleshooting.
• This role requires a mix of platform management, technical troubleshooting, administrative precision and content creation.

The Essentials:

• Demonstrated proficiency in managing WordPress sites and familiarity with version control systems and hosting platform workflows supported by either a verifiable credential, industry certification or related degree, relevant coursework with a published curriculum or professional experience in a comparable role
• 3-4 years of related professional experience in a similar role; preferred
• 3 years of strong proficiency managing WordPress sites, other platforms including Shopify and theme builders such as Elementor Pro.
• Strong foundational knowledge of HTML5, CSS3 and basic JavaScript for custom styling and troubleshooting.
• A demonstrated understanding of UI/UX and mobile-first design constraints.
• Experience with SEO best practices for WordPress sites.
• Experience working inside premium theme frameworks – previous experience with TheGem theme preferred.
• Ability to read API documentation, configure webhooks and troubleshoot data sync issues between external systems such as Ticket Tailor and WordPress.
• Exceptional writing, editing, proofreading and verbal skills with strong attention to detail.
• Meticulous attention to detail with the ability to accurately manage ticket pricing, event dates and inventory numbers.
• Previous experience working with custom functions.php scripts, custom API requests (wp_remote_get) and WordPress database transients, desired.
• Understanding of with parsing raw JSON data payloads to independently debug complex data mismatches or sync errors, desired.
• Familiarity with version control systems such as Git, desired.
• Familiarity with the Pantheon hosting platform workflow, including deploying changes through Dev, Stage and Live environments, desired.
• Previous graphic design experience with Canva and/or PhotoShop.
• Ability to problem solve, take initiative, set priorities, handle multiple projects and exercise good judgment in a fast-paced, dynamic, deadline-driven environment.
• Demonstrated creative and innovative thinking and work output.
• Experience creating and managing content across multiple social media channels.
• Understanding of Google Analytics and site performance metrics.
• Ability and desire to work independently and as a team member with the community and other employees.
• Proficient knowledge of Microsoft Office Suite.
• Ability to work occasional evenings or weekends when needed.
• Positive, upbeat and enthusiastic about working in a non-profit environment.

Texting Privacy Policy and Information:

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