Web Content and Project Management Lead

The Guardian Life Insurance Company of America; New York (NY); Hybrid; USD 83,000 - 136,000; Full time

Job summary

Guardian Life Insurance Company of America in New York, NY seeks a Web Content and Project Management Lead to manage Guardian web properties and oversee content production. You will publish high-quality content, review updates, and lead content workflows across Contentful CMS and Workfront.

The role collaborates with compliance and business stakeholders, embraces AI tools, and ensures brand consistency with strong editorial judgment and excellent communication skills.

Qualifications

• 4-8 years of total work experience in web publishing and content marketing
• Hands on experience with Contentful CMS or similar CMSs like Drupal or AEM
• Experience using Adobe Workfront
• Keen eye for brand consistency
• Project management and content operations experience
• Working knowledge of HTML
• Excellent verbal and email communications skills
• Familiarity with Associated Press style of writing
• Great organization skills, time-management, and effective communication
• Great inter-personal and relationship building skills
• Perform well under deadlines and deliver a high level of attention to detail
• Comfort using AI content tools for drafting, summarization, and metadata, with strong editorial judgment to review and correct AI output
• Adaptability and comfort learning new content tools and platforms as the tech stack evolves
• Continuous-improvement mindset - looks for ways to make content workflows more efficient

Responsibilities

• Project manage content updates in Workfront platform: review web requests for enterprise updates and inform US partners
• Make changes to live site and inform respective partners and stakeholders
• Share weekly and monthly reports
• Collaborate with multiple US stakeholders to get work done
• Keep content team editorial calendar up to date
• Run weekly meetings to keep projects on track
• Manage content updates in Contentful CMS and coordinate with creative for images
• Work with development for fixing any dev issues
• Review expiring content and update or sunset pages with owners in Workfront
• Conduct content audits to categorize pages and determine next steps
• Provide ongoing content inventory support and update taxonomy/meta data

Skills

Content publishing

Contentful CMS

Workfront

Brand consistency

HTML

Editorial judgment

AI tools

Communication

Stakeholder mgmt

Content strategy

Tools

Contentful CMS

Drupal

AEM

Adobe Workfront

Ahrefs

Job description

Web Content and Project Management Lead Position summary

We’re seeking an experienced Website Content Lead and Project Manager to manage content on Guardian web properties, including guardianlife.com and guardianwell.com. This role will be responsible for maintaining content on the platforms, publishing high-quality website content, and project managing the content development, review, and production.

You are You thrive in fast-paced, collaborative environments, partner well with compliance and business stakeholders, and take pride in delivering high-quality work. You are interested in the future of web and content production and can advocate for change based on how we show up for and in AI.

Required:

• 4-8 years of total work experience in web publishing and content marketing
• Hands on experience with Contentful CMS or similar CMSs like Drupal or AEM
• Experience using Adobe Workfront
• Keen eye for brand consistency
• Project management and content operations experience
• Working knowledge of HTML
• Excellent verbal and email communications skills
• Familiarity with Associated Press style of writing
• Great organization skills, time-management, and effective communication
• Great inter-personal and relationship building skills
• Perform well under deadlines and deliver a high level of attention to detail
• Comfort using AI content tools for drafting, summarization, and metadata, with strong editorial judgment to review and correct AI output
• Adaptability and comfort learning new content tools and platforms as the tech stack evolves
• Continuous-improvement mindset - looks for ways to make content workflows more efficient

You will Project manage content updates in Workfront platform (project management tool): Review web requests that come in for Enterprise updates. Make changes to live site and inform respective US partners and stakeholders. Share weekly and monthly reports. Collaborate with multiple US stakeholder simultaneously to get work done. Keep content team’s editorial calendar up to date. Run weekly meetings to keep projects on track.

Project manage web and thought leadership always-on content. Serve as team’s Workfront SME. Make content updates in Contentful CMS: Edit and create new pages using Contentful CMS. Send previews to project requester. Work with creative on image sourcing as needed. Work with development for fixing any dev issues. Manage expiring content and broken links: Review broken links report (through Ahrefs dashboard and internal weekly report) and correct any broken link found on any page throughout the site. Generate expiring content reports and manage updating them or sunsetting pages with page owners in Workfront.

Support content governance: Conduct content audits to categorize all pages and make a determination on next steps based on goals, data, usage, etc. Provide ongoing content inventory support. Update content taxonomy, URLs, meta data, and other data as needed.

Support content planning: Conduct content calendaring for guardianlife.com. Use enterprise-approved AI tools to support your work while maintaining quality and compliance standards.

As our Web Content and Project Management Lead, you will report to our Web Content Managing Editor, who reports to our Enterprise and Brand Content Lead.

Location The primary location for this position is New York, NY, in-office three days a week.

Travel Travel is not required for this position.

Salary Range: $82,770.00 - $135,975.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being As part of Guardian’s Purpose – to inspire well‑being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full‑time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].

Visa Sponsorship Guardian Life is not currently or in the foreseeable future sponsoring employment‑based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools