Product Owner II, CRM & Sales Enablement

RevOps Report; New York (NY); On-site; USD 119,000 - 195,000; Full time

Job summary

Guardian Life seeks a Product Owner II, CRM & Sales Enablement to drive strategic development of CRM and sales enablement platforms, aligning with business objectives and optimizing the sales lifecycle. You will lead the product lifecycle, gather requirements, manage backlogs and user stories, collaborate with engineering, sales, marketing and operations, and apply analytics to inform decisions.

This role also drives AI-enabled improvements and digital transformation within the sales

Qualifications

• Bachelor's degree in Business, Computer Science, or a related field.
• 3+ years of experience as a Product Owner or similar role, specifically within CRM and/or sales enablement domains.
• Proven expertise in Agile Methodology and managing product backlogs.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Experience with Requirements Management and defining clear, concise user stories.
• Demonstrated ability to facilitate engaging training sessions.
• Understanding of Change Management principles and practices.
• Excellent communication, interpersonal, and active listening skills.
• Experience with Digital Transformation initiatives and an understanding of AI is a plus.
• Ability to demonstrate Empathy and build strong relationships with stakeholders.
• Experience with Risk Management in a product development context.

Responsibilities

• Lead the product development lifecycle for CRM and sales enablement initiatives, leveraging Agile Methodology to deliver high-quality solutions.
• Conduct thorough requirements gathering and analysis, actively listening to stakeholders to capture and prioritize business needs.
• Define and manage product backlogs, user stories, and acceptance criteria for CRM and sales enablement features.
• Utilize Analytical Acumen and Data Analysis to monitor KPIs, identify trends, and inform product decisions.
• Drive Digital Transformation efforts within the sales organization, identifying opportunities for innovation and process optimization, potentially leveraging AI.
• Facilitate training sessions and workshops for sales teams on new CRM functionalities and sales enablement tools.
• Implement and manage Change Management strategies to ensure smooth adoption of new products and processes.
• Collaborate with cross-functional teams to ensure successful product delivery.
• Demonstrate Empathy towards end-users to design intuitive and effective solutions.
• Coach and mentor junior product team members, fostering a collaborative environment.
• Conduct Business Process Improvements reviews to identify inefficiencies and propose solutions within CRM and sales enablement workflows.
• Proactively identify and manage risks associated with product development and implementation.
• Influence and manage expectations of diverse Stakeholder groups.

Skills

Agile Methodology

Backlog Management

Data Analysis

Requirements Management

Stakeholder Management

Training Facilitation

Change Management

CRM & Sales Enablement

Empathy

Risk Management

Education

Bachelor's degree in Business/CS or related field

Job description

About This Role

The Product Owner II, CRM & Sales Enablement will drive the strategic development and enhancement of CRM and sales enablement platforms, ensuring alignment with business objectives and optimizing the sales lifecycle. This role is crucial in translating business needs into actionable product features and fostering a culture of continuous improvement.

You will

• Lead the product development lifecycle for CRM and sales enablement initiatives, leveraging Agile Methodology to deliver high-quality solutions.
• Conduct thorough requirements gathering and analysis, actively listening to stakeholders to capture and prioritize business needs.
• Define and manage product backlogs, user stories, and acceptance criteria for CRM and sales enablement features.
• Utilize Analytical Acumen and Data Analysis to monitor Key Performance Indicators (KPIs), identify trends, and inform product decisions.
• Drive Digital Transformation efforts within the sales organization, identifying opportunities for innovation and process optimization, potentially leveraging Artificial Intelligence (AI).
• Facilitate training sessions and workshops for sales teams on new CRM functionalities and sales enablement tools.
• Implement and manage Change Management strategies to ensure smooth adoption of new products and processes.
• Collaborate closely with cross-functional teams, including engineering, sales, marketing, and operations, to ensure successful product delivery.
• Demonstrate Empathy towards end-users to design intuitive and effective solutions that enhance their daily workflow.
• Coach and mentor junior product team members, fostering a collaborative and growth-oriented environment.
• Conduct Business Process Improvements reviews to identify inefficiencies and propose solutions within CRM and sales enablement workflows.
• Proactively identify and manage risks associated with product development and implementation (Risk Management).
• Effectively influence and manage expectations of diverse Stakeholder Influence groups, ensuring alignment and buy-in.

You have

• Bachelor's degree in Business, Computer Science, or a related field.
• 3+ years of experience as a Product Owner or similar role, specifically within CRM and/or sales enablement domains.
• Proven expertise in Agile Methodology and managing product backlogs.
• Strong analytical skills with the ability to interpret data and make data-driven decisions (Analytical Acumen, Data Analysis).
• Experience with Requirements Management and defining clear, concise user stories.
• Demonstrated ability to facilitate engaging training sessions.
• Understanding of Change Management principles and practices.
• Excellent communication, interpersonal, and active listening skills.
• Experience with Digital Transformation initiatives and an understanding of emerging technologies like Artificial Intelligence (AI) is a plus.
• Ability to demonstrate Empathy and build strong relationships with stakeholders.
• Experience with Risk Management in a product development context.

Salary Range

$118,980.00 - $195,465.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well‑being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full‑time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail]. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian Life is not currently or in the foreseeable future sponsoring employment‑based visas (e.g., such as an H‑1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools"