Web Check In Administrator

Hub Group; Hebron Estates (KY); On-site; USD 25,000 - 36,000; Full time

Job summary

Hub Group is seeking an administrative support specialist to provide concise entry of delivery stop details and validate data across multiple software databases. The role involves reviewing paperwork, reconciling orders, and maintaining accurate records while interacting with delivery teams and customers.

Primary duties include data entry, handling daily working orders, and assisting with warehouse check-in.

Qualifications

• High School diploma or equivalent.
• Prior customer service experience preferred.
• Excellent data entry skills with strong attention to detail.
• Strong written and verbal communication skills.
• Knowledge of Microsoft Office skills.
• Ability to multitask in a fast-paced office environment.

Responsibilities

• Review delivery/field paperwork to ensure scope of work is completed.
• Validate and reconcile order data.
• Accurate data entry of delivery paperwork into databases.
• Process daily working orders and coordinate with Logistics Coordinator.
• Assist with back of truck check-in.
• Answer inbound phone calls from customers and delivery teams.
• Validate badges and uniforms are compliant.
• Interact with delivery teams to ensure accurate information is processed.
• Provide superior customer service and handle escalated issues.
• Office 75% of time; 25% in warehouse checking in delivery teams.
• Identify opportunities for improvement and efficiency gains.
• Maintain attention to detail and professional phone etiquette.
• Be dependable, organized, and able to multitask.

Skills

Data entry

Customer service

Attention to detail

Multitasking

Communication

Keyboard skills

Education

High School diploma

Tools

Microsoft Office

Job description

Job Description

Provide clear concise administrative support for Final Mile locations throughout their network. Complete and validate delivery stop details via data entry within the appropriate software databases accurately and in a timely manner.

Essential Job Functions

• Review delivery/field paperwork to ensure scope of work is completed
• Validate and reconcile order data
• Accurate data entry of delivery paperwork into appropriate databases
• Process daily working order, respond to Logistics Coordinator as needed
• Assist with back of truck check-in
• Answer inbound phone calls from customers and delivery teams
• Validate badges and uniforms are compliant
• Interact with delivery teams to ensure accurate information is being processed
• Strong customer service skills, must be able to handle escalated issues
• 75% of time spent in office; 25% of time spent in warehouse checking in delivery teams
• Identify opportunities for improvement and efficiency gains
• Excellent attention to detail required
• Professional, polite phone skills
• Act in a professional and an appropriate manner
• Dependable, organized, ability to multitask
• Schedule flexibility; ability to expand hours during events
• Any other duties and responsibilities as assigned.

Minimum Qualifications

• High School diploma or equivalent, post high school education a plus
• Prior customer service experience preferred
• Excellent data entry skills required, must have a strong attention to detail
• Strong written and verbal communication skills
• Knowledge of Microsoft Office skills
• Ability to multitask, must be detail oriented and be able to work in a fast-paced office environment
• Skills/Competencies: customer service, keyboard skills, accuracy a must, quality focus, organizational skills, time management, problem solving, documentation skills, listening, phone skills, resolving conflict, analyzing data, ability to multitask

Pay

$22/hr

About Us

Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com .