Wealth Transactions & Onboarding Operations Analyst

Bank of America; Pennington (NJ); On-site; USD 70,000 - 95,000; Full time

Job summary

Bank of America Merrill Wealth Management seeks an experienced operations professional to support moderately complex transaction processing, onboarding, and asset transfers. You will work with financial advisors and branch teams to ensure compliance and efficient client service.

The role requires up to 90% travel to Merrill branch offices and strong knowledge of bank policies, with a focus on accuracy, risk awareness, and process improvement within a dynamic wealth management environment.

Qualifications

• Minimum of 2 years’ experience in an investment operations role or equivalent.
• Project management experience.
• Excellent time management skills.
• Intermediate knowledge of Financial Services Industry.
• Proficient in Microsoft Office suite: PowerPoint, Excel, Word, OneNote.
• Ability to manage multiple priorities and deliver quality results under aggressive deadlines.
• Strong written/verbal communication and relationship management skills.
• Champion process knowledge, operational excellence and maintain an elevated level of personal integrity and comply with the enterprise policy and procedures.

Responsibilities

• Up to 90% travel required to Merrill Branch offices and flexible to meet varying hours/days when necessary.
• End-to-end client onboarding and asset transfer process including systems, documentation, follow-up, and follow-through.
• Maintain clear line of sight on account opening policy and procedure processes with an in-depth knowledge of general bank policies, programs, and procedures.
• Create executive level transition tracking progress for each onsite project.
• Facilitate client meetings with FAs and CAs regarding onboarding and asset transfer questions.
• Coordinates training new CAs/and or internal Merrill CAs in taking over transition.
• Assisting Branch personnel in account transfers, Broker Dealer Changes on 529 plans, Life Insurance Policies and LMA processing.
• Ensure rigorous tracking and inspection routines of all onboarding documents for a consistent and compliant performance execution. (FINRA 2273, REG BI and CRS).
• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures.
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service.
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions.
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units.

Skills

Investment operations

Project management

Time management

Attention to detail

Communication

Relationship management

Problem solving

Analytical thinking

Account management

Result orientation

Leadership

Education

Undergraduate degree preferred

Tools

MS Office

Job description

Bank of America Merrill Wealth Management seeks an experienced operations professional to support moderately complex transaction processing, onboarding, and asset transfers. You will work with financial advisors and branch teams to ensure compliance and efficient client service.

The role requires up to 90% travel to Merrill branch offices and strong knowledge of bank policies, with a focus on accuracy, risk awareness, and process improvement within a dynamic wealth management environment.