Wealth Ops Specialist - Client-Focused, Impactful

lplfinancial; Fort Mill (SC); On-site; USD 30,000 - 51,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Job summary

LPL Financial is seeking an Operations Specialist to support Wealth Advisors Group by handling account operations, inquiries, and client communications. You will resolve notifications, open and transfer accounts, and assist clients and advisors with time-sensitive tasks in a fast-paced, client-focused environment.

Ideal candidates have a Bachelor’s degree or equivalent experience and 2+ years in customer service or operations, with strong communication and problem-solving skills.

Qualifications

• Bachelor’s degree or equivalent years of industry experience.
• 2+ years’ experience in customer service or operations.

Responsibilities

• Assist end-clients and internal partners through inbound and outbound phone calls, emails, faxes, and mailings.
• Proactive outreach to clients and advisors on time-sensitive activities - RMDs, repapering accounts, distributions, and 1099s.
• Research complex issues and resolve inquiries in a timely matter.
• Regularly exercise excellent business judgment.
• Prepare forms and submit instructions for account activities on behalf of advisors and end clients for new accounts, money movement, account transfers, and account maintenance.
• Handle incoming and outgoing mail requests by USPS and FedEx.
• Route inquiries through LPL channels to ensure proper processing and escalation of inquiries.
• Obtain documents from other Broker/Dealers as needed.
• Prepare client reports and proposals as required.
• Refer clients that are seeking financial guidance to an LPL Advisor.
• Communicate with operations team and advisors with status updates on operational tasks.

Job description

LPL Financial is seeking an Operations Specialist to support Wealth Advisors Group by handling account operations, inquiries, and client communications. You will resolve notifications, open and transfer accounts, and assist clients and advisors with time-sensitive tasks in a fast-paced, client-focused environment.

Ideal candidates have a Bachelor’s degree or equivalent experience and 2+ years in customer service or operations, with strong communication and problem-solving skills.