Client-Focused Operations Specialist

LPL Financial LLC; Austin (TX); On-site; USD 33,000 - 54,000; Full time

Job summary

LPL Financial Holdings Inc. is seeking an Operations Specialist to join the Wealth Advisors Group. The role involves supporting corporate-based advisors with account openings, money movements, transfers, and client inquiries.

A client-service mindset and the ability to work in a fast-paced environment are essential. Responsibilities include handling communications via calls, email, and mail, preparing forms for account activity, and coordinating with advisors to ensure accurate processing.

Qualifications

• Bachelor’s degree or equivalent years of industry experience.
• 2+ years’ experience in customer service or operations.

Responsibilities

• Assist end-clients and internal partners through inbound and outbound phone calls, emails, faxes, and mailings.
• Proactive outreach to clients and advisors on time-sensitive activities - RMDs, repapering accounts, distributions, and 1099s.
• Research complex issues and resolve inquiries in a timely matter.
• Regularly exercise excellent business judgment.
• Prepare forms and submit instructions for account activities on behalf of advisors and end clients for new accounts, money movement, account transfers, and account maintenance.

Skills

Customer service

Operations

Education

Bachelor's degree or equivalent

Job description

LPL Financial Holdings Inc. is seeking an Operations Specialist to join the Wealth Advisors Group. The role involves supporting corporate-based advisors with account openings, money movements, transfers, and client inquiries.

A client-service mindset and the ability to work in a fast-paced environment are essential. Responsibilities include handling communications via calls, email, and mail, preparing forms for account activity, and coordinating with advisors to ensure accurate processing.