Operations Specialist — Client Services & Growth

LPL Financial; Austin (TX); On-site; USD 30,000 - 51,000; Full time

Job summary

LPL Financial is seeking an Operations Specialist to support the Wealth Advisors Group and client accounts, handling notifications, account openings, money movements, and transfers. You'll interact with clients and internal partners to deliver high-touch, professional service.

The role emphasizes strong communication, problem solving, and timely resolution of inquiries, with opportunities to train others and support asset distribution efforts. A collaborative, client-focused mindset is essential.

Qualifications

• Bachelor’s degree or equivalent years of industry experience.
• 2+ years’ experience in customer service or operations.
• SIE and Series 7 licenses (preferred).
• Excellent verbal and written communication skills; strong problem solving and relationship-building abilities.

Responsibilities

• Assist end-clients and internal partners through inbound and outbound phone calls, emails, faxes, and mailings
• Proactive outreach to clients and advisors on time-sensitive activities - RMDs, repapering accounts, distributions, and 1099s
• Research complex issues and resolve inquiries in a timely matter
• Regularly exercise excellent business judgment
• Communicate operational and financial industry policies and procedures
• Prepare forms and submit instructions for account activities on behalf of advisors and end clients for new accounts, money movement, account transfers, and account maintenance.
• Handle incoming and outgoing mail requests by USPS and FedEx
• Route inquiries through LPL channels to ensure proper processing and escalation of inquiries
• Obtain documents from other Broker/Dealers as needed
• Manage account notifications and resolution of NIGOs
• Prepare client reports and proposals as required
• Monitor team mailboxes and respond to client inquires
• Refer clients that are seeking financial guidance to an LPL Advisor
• Communicate with operations team and advisors with status updates on operational tasks
• Acts as a resource to the department by training and developing others
• Work with clients and families to distribute assets from client accounts.
• Be a key component to the growth of IFS by fostering relationships and retaining business.
• Work one on one with clients and make a positive impact to help them through difficult times such as death or divorce.
• Work as a liaison between clients and advisors to ensure financial goals are met.

Skills

Customer service

Operations

SIE

Series 7

Interpersonal skills

Verbal communication

Written communication

Problem solving

Attention to detail

Education

Bachelor's degree or equivalent years of industry experience

Job description

LPL Financial is seeking an Operations Specialist to support the Wealth Advisors Group and client accounts, handling notifications, account openings, money movements, and transfers. You'll interact with clients and internal partners to deliver high-touch, professional service.

The role emphasizes strong communication, problem solving, and timely resolution of inquiries, with opportunities to train others and support asset distribution efforts. A collaborative, client-focused mindset is essential.