Wealth Management Payments Ops Lead - Client-First & Risk

RBC; Minneapolis (MN); On-site; USD 90,000 - 160,000; Full time

Job summary

RBC is seeking a senior leader to over sees and enhance the payments operations within Wealth Management Operations in Minneapolis. You will lead an operations team focused on client-first service, quality, timeliness, and exceptional delivery for ultra-high net worth clients.

You will mentor analysts, drive process improvements, manage risk and compliance initiatives, and collaborate with internal and external stakeholders to ensure accuracy and efficiency in payment processing and incident

Qualifications

• Leadership & Team Management – 5+ years demonstrated experience leading and managing teams effectively.
• Communication & Stakeholder Relations – Exceptional verbal, written, and presentation skills with ability to work across all organizational levels.
• Problem-Solving & Analysis – Advanced analytical and resolution capabilities for complex processes and escalated issues.
• Adaptability & Performance Under Pressure – Thrives in rapidly changing environments with shifting priorities and delivers effectively in high-stress situations.
• Technical Expertise & Credentials – Securities license 99 (or ability to obtain within 120 days), proficiency with MS Office, and 5+ years' experience in securities, banking, technology, risk, or cash management operations; 4-year degree or equivalent experience required

Responsibilities

• Team Leadership & Development – Mentor and develop team of associates and analysts; manage direct reports through 1:1s and career development while attracting and retaining high-quality talent
• Strategic Communication – Highlight current and future team and departmental needs to management; share expert knowledge and ensure diverse viewpoints are heard
• Quality, Performance & Production Support – Maintain quality and customer service standards; monitor employee performance; provide production support and regular reporting on payment operations, transaction volumes, fraud incidents, and compliance metrics
• Process Improvement & Efficiency – Identify improvement opportunities and lead initiatives to enhance efficiency, accuracy, and customer satisfaction through best practices and technology
• Risk Management & Compliance – Contribute to continuous improvement of risk and controls environment; spot opportunities and collaborate on implementing regulatory, risk, and compliance initiatives
• Complex Issue Resolution – Resolve complex wire transfer issues and production incidents while delivering exceptional customer service
• Stakeholder Relationship Management – Foster and maintain strong relationships with internal and external stakeholders
• Cultural Leadership – Act as culture carrier embodying the Firm's core values; serve as a role model across Operations

Skills

Leadership

Communication

Problem solving

Adaptability

Securities license 99

Education

4-year degree

Tools

MS Office

JIRA

Job description

RBC is seeking a senior leader to over sees and enhance the payments operations within Wealth Management Operations in Minneapolis. You will lead an operations team focused on client-first service, quality, timeliness, and exceptional delivery for ultra-high net worth clients.

You will mentor analysts, drive process improvements, manage risk and compliance initiatives, and collaborate with internal and external stakeholders to ensure accuracy and efficiency in payment processing and incident