Senior Manager, Operations & Solutions Leader

RBC; Minneapolis (MN); On-site; USD 90,000 - 160,000; Full time

Job summary

RBC in Minneapolis seeks a Senior Manager on the Business Managed Solutions team to lead, mentor, and develop a group of Senior Operations Analysts who design and maintain medium to high complexity business managed technology solutions. You will provide strategic oversight of performance and ensure quality execution while coaching on design and development.

You will partner with Operations leadership to improve efficiency, reduce risk, and drive continuous improvement, while managing performance

Qualifications

• 4-year degree or equivalent plus 7+ years in securities, banking, tech, or related fields.
• 3+ years of people leadership or team management.
• 3+ years of process redesign, SQL Server development, robotics & AI, VBA, MS Access, or risk control.
• Series 7 or Series 99 or ability to obtain in 120 days.
• Demonstrated ability to lead, motivate, and develop team members.
• Strong communication and interpersonal skills.

Responsibilities

• Lead, mentor, and develop a team of operations analysts, providing coaching on technical skills, professional development, and career growth
• Conduct performance reviews, set goals, and provide constructive feedback to drive team member success
• Build and maintain a collaborative, inclusive team culture that encourages innovation and accountability
• Identify and cultivate emerging talent; prepare team members for advancement opportunities
• Oversee the design, implementation, and maintenance of business managed technology solutions
• Establish and monitor quality standards, ensuring processes align with best practices
• Review and validate escalated issues; ensure team resolution adheres to regulatory and firm policy requirements
• Manage team workload, priorities, and resource allocation to meet department objectives
• Partner with Operations leadership to assess priorities and resolve systemic challenges
• Provide executive visibility on team performance, risks, and backlog

Skills

Active Learning

Adaptability

Operational Delivery

Critical Thinking

Decision Making

Communication

Education

4-year degree or equivalent

High school diploma/equivalent

Tools

SQL Server

VBA

MS Access

Robotics & AI

Job description

RBC in Minneapolis seeks a Senior Manager on the Business Managed Solutions team to lead, mentor, and develop a group of Senior Operations Analysts who design and maintain medium to high complexity business managed technology solutions. You will provide strategic oversight of performance and ensure quality execution while coaching on design and development.

You will partner with Operations leadership to improve efficiency, reduce risk, and drive continuous improvement, while managing performance