Head of Business Managed Solutions & Data

RBC Capital Markets, LLC; Minneapolis (MN); On-site; USD 90,000 - 160,000; Full time

Job summary

RBC Capital Markets, LLC in Minneapolis seeks a Senior Manager to lead a team of Senior Operations Analysts who design, implement, and maintain medium to high complexity business managed technology solutions. You will coach the team on technical design and development, partner with Operations leadership, and drive efficiency while ensuring compliance and quality.

You will manage performance, develop talent, and foster a high-performing environment that embraces innovation and continuous

Qualifications

• 4-year degree from an accredited university or equivalent, or High school diploma/equivalent AND 7+ years of securities, banking, technology and/or job-specific industry experience
• 3+ years of people leadership or team management experience
• 3+ years of business process redesign, SQL Server development, robotics & AI, VBA development, MS Access development, analysis and/or risk control experience
• Series 7 or Series 99 or ability to obtain in 120 days
• Demonstrated ability to lead, motivate, and develop team members
• Strong communication and interpersonal skills

Responsibilities

• Lead, mentor, and develop a team of operations analysts, providing coaching on technical skills, professional development, and career growth
• Conduct performance reviews, set goals, and provide constructive feedback to drive team member success
• Build and maintain a collaborative, inclusive team culture that encourages innovation and accountability
• Identify and cultivate emerging talent; prepare team members for advancement opportunities
• Oversee the design, implementation, and maintenance business managed technology solutions
• Establish and monitor quality standards, ensuring team processes are executed as designed and align with best practices
• Review and validate escalated issues; ensure team resolution adheres to regulatory and firm policy requirements
• Manage team workload, priorities, and resource allocation to meet department objectives
• Partner with Operations leadership assess priorities within their department, and across Operations as a whole
• Consult with RBC IT, vendors, and stakeholders to resolve systemic and operational challenges
• Provide executive visibility on team performance, risks, and backlog
• Represent the team in firm and industry initiatives, communicating team expertise and capabilities

Skills

Active Learning

Adaptability

Business Appraisals

Critical Thinking

Customer Service

Decision Making

Effectiveness Measurement

Operational Delivery

Process Improvements

Education

4-year degree or equivalent

Tools

SQL Server

VBA

MS Access

Robotics & AI

Job description

RBC Capital Markets, LLC in Minneapolis seeks a Senior Manager to lead a team of Senior Operations Analysts who design, implement, and maintain medium to high complexity business managed technology solutions. You will coach the team on technical design and development, partner with Operations leadership, and drive efficiency while ensuring compliance and quality.

You will manage performance, develop talent, and foster a high-performing environment that embraces innovation and continuous