We’re Growing—Now Hiring a Service Manager

Feldman Automotive; Lansing (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

Feldman Chevrolet of Lansing, Lansing, MI, is seeking a hands-on Service Department Manager to coach, develop, and lead daily operations. This new leadership role emphasizes improving processes, strengthening the service team, and delivering an outstanding customer experience.

The ideal candidate has GM dealership service experience, CDK familiarity, and a track record of driving department growth while maintaining documentation quality and warranty compliance.

Qualifications

• GM dealership service experience is required.
• CDK experience is preferred.
• Experience reviewing and closing service repair orders with complete documentation and GM warranty guidelines.
• A strong coach who builds confidence, teamwork, and accountability.
• Excellent communication, organization, and follow-through.
• Commitment to customer satisfaction, efficient workflow, and department growth.

Responsibilities

• Work alongside our existing leadership and service team to strengthen daily operations.
• Coach and develop employees through clear expectations and consistent support.
• Oversee repair order accuracy, documentation, and timely closing.
• Help ensure warranty processes meet GM requirements.
• Identify opportunities to improve productivity, service quality, and department performance.
• Partner with dealership leadership to help our team reach the next level.

Skills

GM dealership service experience

CDK experience

Coaching & development

Communication

Process improvement

Warranty documentation

Job description

Description

Feldman Chevrolet of Lansing | Lansing, MI

We have a great service team in place, and we're adding a manager to help take our department to the next level. This is a new opportunity to strengthen our team - we are not replacing anyone.

We're looking for a hands-on leader who can coach, develop employees, strengthen processes, and drive results while delivering an excellent customer experience.

You may already be a Service Manager—or an Assistant Service Manager or Team Lead ready to grow into your next leadership role. Your experience, ambition, and ability to bring out the best in others matter to us.

What we're looking for:

• General Motors dealership service experience required.
• CDK experience preferred.
• Experience reviewing and closing service repair orders accurately, with complete documentation and compliance with GM warranty guidelines.
• A strong coach who builds confidence, teamwork, and accountability.
• Excellent communication, organization, and follow-through.
• A commitment to customer satisfaction, efficient workflow, and department growth.

Requirements

What you'll do:

• Work alongside our existing leadership and service team to strengthen daily operations.
• Coach and develop employees through clear expectations and consistent support.
• Oversee repair order accuracy, documentation, and timely closing.
• Help ensure warranty processes meet GM requirements.
• Identify opportunities to improve productivity, service quality, and department performance.
• Partner with dealership leadership to help our team reach the next level.

We're looking for the right person to fit our team, contribute their strengths, and grow with Feldman Chevrolet of Lansing.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.