Automotive Service Manager - GM

Napleton Autos Corporate; Springfield (IL); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Performance-based bonuses

Health, dental, and vision insurance

401(k)

Paid vacation and holidays

Career advancement opportunities

Job summary

Napleton Autos Corporate seeks an experienced Automotive Service Department Manager to lead GM service operations in a high-performing, family-oriented dealership group. You will drive profitability while delivering exceptional customer satisfaction and maintaining GM standards.

The role requires hands-on leadership with strong operational knowledge and a proven track record of managing a service department and team.

Qualifications

• 3–5 years in automotive service management (GM dealership preferred).
• Strong knowledge of GM warranty, service processes, and manufacturer programs.
• Proven leadership and team-building abilities.
• Excellent communication and problem-solving skills.
• Experience with Tekion DMS is a plus.
• Valid driver’s license with clean record.

Responsibilities

• Manage daily operations of the service department.
• Lead, train, and develop service advisors, technicians, and staff.
• Ensure compliance with GM policies and warranty procedures.
• Monitor KPIs such as CSI, productivity, and profitability.
• Handle escalated customer concerns to maintain satisfaction.
• Schedule and plan workflow and shop capacity.
• Oversee warranty administration and documentation.
• Collaborate with parts, sales, and management for smooth operations.
• Maintain a safe, clean, and professional work environment.

Skills

Leadership

Customer service

Analytical thinking

Problem solving

GM knowledge

Tools

Tekion (DMS)

Job description

Pay: $100,000.00 - $120,000.00 per year

Job description:

Overview

General Motors dealership, is looking for an experienced and motivated Automotive Service Department Manager to lead our General Motors service operations. This position is responsible for managing daily activities in the service department, driving profitability, ensuring exceptional customer satisfaction, and maintaining full compliance with GM standards and processes. Family oriented and exceptional work environment.

The ideal candidate will be a hands-on leader with strong operational knowledge, excellent interpersonal skills, and a proven track record of successfully managing a service department.

Key Responsibilities

• Manage and oversee all daily operations of the service department
• Lead, train, and develop service advisors, technicians, and support staff
• Ensure compliance with GM policies, warranty procedures, and manufacturer standards
• Monitor and improve key performance indicators (KPIs) including CSI, productivity, efficiency, and profitability
• Handle escalated customer concerns and ensure a high level of customer satisfaction
• Maintain proper scheduling, workflow, and shop capacity planning
• Control departmental expenses and maximize gross profit
• Oversee warranty administration and ensure accurate documentation and submissions
• Collaborate with parts, sales, and management teams to ensure smooth dealership operations
• Maintain a safe, clean, and professional work environment

Qualifications

• Minimum 3–5 years of automotive service management experience (GM dealership experience strongly preferred)
• Strong understanding of GM warranty, service processes, and manufacturer programs
• Proven leadership and team-building skills
• Excellent communication, customer service, and problem-solving abilities
• Ability to analyze service performance metrics
• Experience with Tekion (DMS) is a valuable asset.
• Valid driver’s license and acceptable driving record

Compensation & Benefits

• Competitive salary with performance-based bonuses
• Health, dental, and vision insurance
• 401(k)
• Paid vacation and holidays
• Opportunity for advancement within a growing dealership group

Job Type: Full-time