WCSM Senior Business Analyst

State of Washington; Olympia (WA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Telework

Job summary

WaTech (Washington Technology Solutions) is seeking two Senior Business Analysts to support the Workers’ Compensation Systems Modernization (WCSM) program in Olympia, WA. Hybrid telework is approved, with onsite presence as needed at the Olympia office.

The program aims to modernize L&I systems from mainframe to cloud-first, delivering new capabilities while advancing statewide operations. Candidates should bring extensive BA experience, plus leadership in requirements, UAT, and process

Qualifications

• 10 years of IT-related experience performing business analysis across core BA activities.
• Experience in at least three of: Agile/SDLC, business requirements, stakeholder engagement, and UAT support.
• Bachelor’s or higher degree may substitute up to four years of experience.

Responsibilities

• Provide guidance on user stories, acceptance criteria, epics, use cases, and prototypes.
• Ensure requirements traceability across design, config, docs, tests, and deployments.
• Lead cross-program business process mapping to support workflow redesign and modernization.
• Identify automation and workflow improvements to reduce manual effort and improve service delivery.
• Analyze complex interdependencies between business processes and applications.
• Conduct post-implementation reviews to capture lessons learned.
• Translate technical concepts for business audiences.
• Prepare dashboards and reports communicating progress, risks, and impacts.
• Support and guide junior BAs in coordinating cross-program meetings and follow-ups.
• Prioritize backlog items with project managers and product owners.

Skills

Elicitation

Documentation

Liaison between business and technical

Process mapping

Stakeholder engagement

Education

Bachelor’s or higher in information systems / related field

Tools

Power BI

Tableau

Job description

WCSM Senior Business Analyst

(IT Business Analyst-Senior Specialist)

This recruitment will be used to fill two positions.

WaTech: A great place to work! As a Washington Technology Solutions (WaTech) employee, you will have a unique opportunity to help advance the latest IT technologies and practices used by state government to meet the needs of Washingtonians. Through teamwork, partnership and collaboration, WaTech works to transform public service through a connected government.

About The Position

The Workers’ Compensation Systems Modernization (WCSM) Program is a portfolio of projects with the combined task of modernizing L&I's systems and processes. the Department of Labor & Industries (L&I). is moving from a mainframe-centric model to a cloud-first model, creating the ability to introduce new capabilities and enhance existing capabilities more easily in the future. The WCSM Program leadership is located within the WaTech Director’s Office, and the day-to-day Program team will be located in WaTech. The majority of project subject matter experts are located within L&I.

Duties

• Provide guidance on the creation of user stories, acceptance criteria, epics, use cases, process flows, wireframes, and prototypes.
• Ensure requirements traceability across design specifications, system configuration, technical documentation, test cases, and deployment activities.
• Lead cross program business process mapping initiatives to support workflow redesign, policy alignment, and modernization of statewide operations.
• Identify automation and workflow enhancements and recommend changes that reduce manual effort and improve service delivery, including introducing novel approaches to service delivery.
• Analyze the highly, most complex interdependencies between business processes and applications.
• Conduct post-implementation reviews (PIRs) to assess the effectiveness of process improvements and system changes, identifying lessons learned.
• Translate complex technical and architectural concepts into clear, actionable information for business audiences.
• Prepare dashboards, reports, and communication artifacts that clearly convey program progress, risks, and impacts.
• Support and guide junior BAs in coordinating cross program meetings, documenting decisions, and capturing accurate follow ups.
• Partner with project managers and product owners to prioritize backlog items based on business value, risk, and organizational readiness.
• Review vendor deliverables, test documentation, and remediation plans for accuracy and completeness.

Qualifications

• 10 years of experience of recent information technology related experience performing business analysis in each of the following functions including:
• Elicitation, tracking, and documentation of business and functional requirements.
• Development of business process models, mockups, user stories, epics and acceptance criteria, use cases, test cases, training materials and providing training to customers.
• Performing as a liaison between business and technical staff.
• Providing critical analysis of complex systems and business processes, functions, inputs and outputs, data analysis, technical environments and visually documenting those processes.
• The total years’ experience must include experience in at least three of the following:
• Five years of progressive Business Analyst, Product Management, or Project Management experience utilizing Agile and SDLC methodologies to perform elicitation, tracking, and documentation of as-is and to be processes, business requirements, analysis or documentation of technical and functional specifications/diagrams.
• Five years of progressive experience presenting concise, relevant, and determined findings and requirements that are alignment with industry standards and best practices.
• Five years of progressive experience leading and facilitating meetings, translating technical information into clear business language, cultivating strong relationships, and navigating challenging discussions involving differing viewpoints.
• Five years of direct and continuous experience in performing business process analysis, or other closely related IT functions.
• Five years of experience leading or supporting user acceptance testing (UAT), executing validation processes and tracking defect resolution.
• A bachelor’s or higher degree involving a major study in information system technology, computer science, business administration, public administration, marketing or allied field may substitute for up to four years of required experience.

Preference May Be Granted To Applicants With The Following

• Master’s degree involving a major study in information system technology, business, public administration, computer science, or allied field.
• Certification in Business Analysis (e.g., Certified Business Analysis Professional [CBAP], Six Sigma Green Belt, Black Belt Certification or SAFe Agile
• Experience with Cloud, Data, Customer Relationship Management (CRM) solutions, or Claims implementations
• Experience with system modernization efforts or decommissioning.
• Experience with user experience design and customer-centered design.
• Additional preferred experience: Business Analytics, Data Conversions, Enterprise Architecture framework, Data Governance framework, Data Architecture framework, Artificial Intelligence (AI) tools and systems.
• Experience leading process improvement initiatives in a government or highly regulated environment.
• Experience with data visualization tools such as Power Business Intelligence (BI), Tableau, or similar platforms.
• Familiarity with PROSCI (Change Management) or equivalent organizational change management (OCM) familiarity.

Supplemental Information

Telework

These positions are approved for telework. However, the incumbent is required to be onsite in our Olympia, Washington office on an as needed basis.

We Value Diversity And Different Perspectives

WaTech is committed to providing equal access and opportunities to all qualified applicants and employees. We seek to attract and retain a diverse staff and welcome your experiences, perspectives and unique identity.

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