Systems Administrator

State of Washington; Olympia (WA); Remote; USD 65,000 - 90,000; Full time

Job summary

WaTech, part of the Washington Technology Solutions, is hiring a Systems Administrator to design and support agency-wide solutions built with ServiceNow, PowerShell, GitHub, Power Apps, SQL and C#. The role involves troubleshooting, configuring platforms, supporting databases and creating custom applications for state operations.

The position is telework-friendly and reports to the ATS Systems Administration Supervisor, with responsibilities spanning data migration, automation, and

Qualifications

• Five years of experience developing and supporting enterprise-level applications, including advanced customization, SQL databases, and scripting.
• One year of experience administering SharePoint and Office 365 services.
• One year of experience administering databases including SSRS, SSIS, T-SQL.
• Formal education or accredited certificate may substitute for up to four years of experience.
• Technical and non-technical writing skills.

Responsibilities

• Perform research, design and develop agency-wide solutions using ServiceNow, PowerShell, GitHub, Power Apps, SQL, C#, etc.
• Troubleshoot issues and manage platform configurations to support business-critical systems.
• Develop and maintain ServiceNow reporting, dashboards and analytics to support KPI tracking and operational visibility.
• Build, configure and optimize workflows using Flow Designer and other automation capabilities.
• Support and maintain integrations, including REST API-based data exchange and SSO integrations.

Skills

Troubleshooting

Scripting

ServiceNow

Database administration

Education

Bachelor's degree in Computer Science or related field

Tools

PowerShell

SQL Server

C#

GitHub

ServiceNow

Job description

Systems Administrator

(IT System Administration-Entry)

WaTech: Leading the way in technology!

Washington Technology Solutions (WaTech) is a national leader in adopting new, innovative technologies that transform the way Washingtonians receive state services. WaTech sets the strategic technology direction of the state in multiple domains and programs and is responsible for the state’s core technology services.

About the opportunity:

This position is part of WaTech’s Agency Technology Services (ATS) unit within the Strategy and Management Division (SMD). ATS provides services to internal and external agency staff. These services are either directly delivered by Agency Technology Services or coordinated via other WaTech teams or external vendors. This position reports to the ATS Systems Administration Supervisor.

As a Systems Administrator, you will perform research, design and develop agency-wide solutions (built with ServiceNow, PowerShell, GitHub, Power Apps, SQL, C#, etc.), which support Human Resources, Finance, and divisional line-of-business requirements. Daily work includes troubleshooting issues, managing platform configurations, supporting application databases, developing custom applications for agency operations, and working directly with customers to ensure reliable delivery of business-critical systems.

Some of what to expect with this role:

• Perform user-level administration and oversight of service area systems to ensure optimal system access.
• Establish and maintain system accounts and access.

• Migrate data from on-premises solutions to cloud solutions.
• Use the agency IT Service Management (ITSM) tool to respond to and manage user tickets.
• Develop and maintain ServiceNow reporting, dashboards and analytics to support KPI tracking and operational visibility.
• Build, configure and optimize workflows using Flow Designer and other automation capabilities.
• Utilize App Engine Studio to design and implement low-code/no-code solutions supporting business process automation
• Apply JavaScript fundamentals and basic GlideRecord techniques to support scripting, troubleshooting and data operations
• Support and maintain integrations, including Representational State Transfer Application Programming Interface (REST API)-based data exchange and Single Sign-On (SSO) integrations.
• Design, develop, configure and maintain Database Management System (DBMS) monitoring tools and alerts.
• Perform DBMS installs, update and validate software as required.
• Build, maintain and diagnose database configurations following agency standards and industry best practices for services and customer agency databases.
• Implement database backup solutions, database software and management tool installations across the agency to support enterprise services and customer agencies.

Here’s what we’re looking for:

• Five years of experience developing and supporting enterprise-level applications, including demonstrated experience with advanced customization, SQL databases, and scripting. This must include:
  • One year of experience and demonstrated proficiency developing, administering, migrating, and maintaining SharePoint, and Office 365 services.
  • One year of experience and demonstrated proficiency developing and administering databases, including demonstrated experience with SSRS, SSIS, T‑SQL.
• Formal education in computer science, or closely related field, or completion of an accredited certificate program may be substituted on a year-for-year basis for up to four years of the required experience.
• Technical and non-technical writing skills.
• Proven experience managing source code using a source control product.
• Experience working with customers gathering business requirements and translating them into technical requirements.
• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Preference may be granted to applicants with the following:

• Experience using Microsoft's Azure DevOps or GitHub Enterprise in a team development environment.
• Proven DevOps experience, to include firewall requirements planning, server planning and administration in an Infrastructure as a Service (IaaS) environment.
• Knowledge of networking and telecommunications concepts.
• Knowledge of IT Infrastructure Library (ITIL).

Telework:

This position is approved for telework.

We value diversity and different perspectives:

WaTech is committed to providing equal access and opportunities to all qualified applicants and employees. We seek to attract and retain a diverse staff and welcome your experiences, perspectives and unique identity.

We invite you to include your preferred name and pronouns in your material to ensure we address you correctly throughout the application process.

What WaTech offers:

As an employee of WaTech, you’ll have access to an outstanding employee benefits package that includes medical and dental plan options for you and your family, paid leave and holidays, retirement plan options and more.

While WaTech is headquartered in Olympia, Washington, which is near some of the country’s most scenic national parks, we are able to offer many of our positions telework and flexible schedule options to help support a healthy work-life balance.

To learn more about WaTech and what our employees enjoy about working here, please visit our website.

Additional information about this role:

• This position requires a background check. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability to perform in the position and is a continued condition of employment.

Contact us:

For inquiries about this position, please contact Rebekah Wilkes at [phone] or email to [e-mail]

If you’d like to request an accommodation for any part of the selection process, or to receive the application material in an alternate format, please contact Human Resources at [phone] or [e-mail].

Persons of disability or those who are deaf or hard of hearing can call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.