WCSM Business Analyst

State of Washington; Olympia (WA); Hybrid; USD 90,000 - 125,000; Full time

Benefits offered by this job

Telework options

Medical and dental plan

Job summary

WaTech seeks a seasoned Business Analyst to support the Workers’ Compensation Systems Modernization (WCSM) program in Olympia. You will capture user needs, define processes, and ensure technology aligns with modernized workflows across L&I and WaTech teams.

Responsibilities include documenting requirements, guiding user stories, and collaborating with vendors and internal stakeholders to ensure successful system changes and validated inputs.

Qualifications

• Eight years of IT-related experience performing business analysis functions (elicitation, documentation).
• Experience developing business process models, mockups, user stories, epics, acceptance criteria, use cases, test cases, and training materials.
• Proven liaison between business and technical staff with strong analytical skills.
• Experience leading or supporting UAT, validation, and defect tracking.
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Visio, SharePoint, Teams).

Responsibilities

• Ensure requirements and process docs adhere to agency and PM standards.
• Perform gap analysis between current processes and automated/technical solutions.
• Participate in cross-functional discussions on technical and business implications of system changes.
• Conduct post-implementation reviews to assess improvements and lessons learned.
• Analyze rules, data flows, interfaces to identify gaps and modernization impacts.
• Refine user stories, acceptance criteria, and mockups translating business needs into requirements.
• Facilitate collaborative solutioning to align viewpoints and drive process changes.
• Prioritize backlog items with project managers based on value and readiness.
• Validate integrations, workflows, and business logic across applications.
• Review vendor deliverables, test docs, and remediation plans for accuracy.

Skills

Requirements elicitation

Business analysis

Process mapping

User stories & acceptance criteria

Stakeholder communication

Agile SDLC

UAT testing support

Education

Associates degree in information systems or related field

Bachelor’s degree preferred

Tools

Microsoft Office suite

Power BI

Job description

Description

WCSM Business Analyst

This recruitment will be used to fill two positions.

WaTech: A great place to work!

As a Washington Technology Solutions (WaTech) employee, you will have a unique opportunity to help advance the latest IT technologies and practices used by state government to meet the needs of Washingtonians. Through teamwork, partnership and collaboration, WaTech works to transform public service through a connected government.

About The Position

The Workers’ Compensation Systems Modernization (WCSM) Program is a portfolio of projects with the combined task of modernizing the Department of Labor & Industries (L&I)'s systems and processes. L&I is moving from a mainframe-centric model to a cloud-first model, creating the ability to introduce new capabilities and enhance existing capabilities more easily in the future. The WCSM Program leadership is located within the WaTech Director’s Office, and the day-to-day Program team will be located in WaTech. The majority of project subject matter experts are located within L&I. Business Analysts play an essential part in ensuring that business processes are accurately defined, user needs are captured, and technology capabilities align to the WCSM Program vision. Work includes daily collaboration with L&I, including business team members, subject matter experts, technical teams, as well as vendors to ensure clear communication, consistent alignment, and thorough documentation across the program. The Business Analysts apply established business analysis, requirements elicitation, and process mapping methods to ensure that modernization efforts proceed with accurate and validated business input.

Duties

Some Of What To Expect With This Role

• Ensure all requirements and process documentation adhere to agency, state, Program, and Project Management (PM) standards.
• Perform gap analysis between current manual processes and potential automation and technical solutions.
• Participate in cross-functional discussions to define technical and business implications of proposed system changes.
• Conduct post-implementation reviews (PIRs) to assess the effectiveness of process improvements and system changes, identifying lessons learned.
• Analyze business rules, data inputs/outputs, integration points, and system interfaces to identify potential gaps, overlaps, and modernization impacts.
• Assist with refining user stories, acceptance criteria, use cases, and mockups that clearly translate business needs into solution requirements.
• Facilitate collaborative solutioning sessions to align viewpoints, reconcile competing needs, and drive business process changes.
• Partner with project managers and product owners to prioritize backlog items based on business value, risk, and organizational readiness.
• Validate integrations, workflows, and business logic across multiple applications, interfaces, and modules.
• Review vendor deliverables, test documentation, and remediation plans for accuracy and completeness.
• Identify and document system defects, usability concerns, and performance gaps during testing.

Qualifications

Here’s what we’re looking for:

• Eight years of experience of recent information technology related experience performing each of the following business analysis functions including:
  • Elicitation, tracking, and documentation of business and functional requirements.
  • Development of business process models, mockups, user stories, epics and acceptance criteria, use cases, test cases, training materials, and providing training to customers.
  • Performing as a liaison between business and technical staff.
  • Providing critical analysis of complex systems and business processes, functions, inputs and outputs, data analysis, technical environments, and visually documenting those processes.
• The total years’ experience must include experience in at least three of the following:
  • Four years of progressive Business Analyst, Product Management, or Project Management experience utilizing Agile and SDLC methodologies to perform elicitation, tracking, and documentation of as-is and to be processes, business requirements, analysis or documentation of technical and functional specifications/diagrams.
  • Four years of progressive experience presenting concise, relevant, and determined findings and requirements that are alignment with industry standards and best practices.
  • Four years of progressive experience leading and facilitating meetings, translating technical information into clear business language, cultivating strong relationships, and navigating challenging discussions involving differing viewpoints.
  • Four years of direct and continuous experience in performing business process analysis, or other closely related IT functions.
  • Four years of experience leading or supporting user acceptance testing (UAT), executing validation processes and tracking defect resolution.
• An associates degree involving a major study in information system technology, computer science, business administration, public administration, marketing or allied field may substitute for up to two years of required experience.
• Demonstrated proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Visio, Co-Pilot, SharePoint, Teams)

Preference May Be Granted To Applicants With The Following

• A bachelor’s degree involving a major study in information system technology, business, public administration, computer science, or allied field.
• Certification in Business Analysis (e.g., Certified Business Analysis Professional [CBAP], Six Sigma Green Belt, Black Belt Certification or SAFE Agile.
• Experience with Cloud, Data, Customer Relationship Management (CRM), or Claims implementations.
• Experience with system modernization efforts or decommissioning.
• Additional preferred experience: Business Analytics, Data Conversions, Enterprise Architecture framework, Data Governance framework, Data Architecture framework, Artificial Intelligence (AI) tools and systems.
• Experience leading process improvement initiatives in a government or highly regulated environment.
• Experience with data visualization tools such as Power Business Intelligence (BI), Tableau, or similar platforms.

Supplemental Information

Telework: These positions are approved for telework. However, the incumbent must be onsite in our Olympia, WA office ten days per month, or as requested by the supervisor.

We Value Diversity And Different Perspectives

WaTech is committed to providing equal access and opportunities to all qualified applicants and employees. We seek to attract and retain a diverse staff and welcome your experiences, perspectives and unique identity. We invite you to include your preferred name and pronouns in your material to ensure we address you correctly throughout the application process.

What WaTech Offers

As an employee of WaTech, you’ll have access to an outstanding employee benefits package that includes medical and dental plan options for you and your family, paid leave and holidays, retirement plan options and more.

While WaTech is headquartered in Olympia, Washington, which is near some of the country’s most scenic national parks, we are able to offer many of our positions telework and flexible schedule options to help support a healthy work-life balance.

To learn more about WaTech and what our employees enjoy about working here, please visit our website.

Additional Information About This Role

• This position requires a background check. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability to perform in the position and is a continued condition of employment.