IT Business Analyst

Washington State University; Washington; On-site; USD 69,000 - 93,000; Full time

Benefits offered by this job

Paid sick and vacation leave

Paid holidays

Medical, dental, life and disability保险

Job summary

Washington State University seeks an IT Business Analyst to join Facilities Services in Pullman, WA. You will bridge business needs and technical solutions, analyzing processes and translating requirements into system specifications. Collaborate with ~15 divisions to improve operational effectiveness and implement technology solutions.

The role focuses on reporting, automation, and support for IT services, with growth in data-driven decision making and AI-enabled operations.

Qualifications

• Bachelor’s degree in MIS/CS/Business Analytics or related field.
• Two years of experience using database technologies and reporting tools.
• Experience managing Windows desktops in an enterprise AD environment.

Responsibilities

• Supporting business process reengineering initiatives.
• Developing and maintaining reports across multiple platforms.
• Assisting with automation and scripting solutions.
• Supporting emerging technologies to enhance operations and data-driven decision-making.
• Providing technical support for hardware and software systems across Facilities.

Skills

SQL Server/Oracle experience

Customer service

Windows AD management

Independent work

Education

Bachelor's degree in MIS/CS/Business Analytics or related field

Tools

Crystal Reports

Power BI

BIRT

Job description

Online applications must be received before 11:59pm on: September 23, 2026 If a date is not listed above, review the Applicant Instructions below for more details.

Available Title(s): 482BA-YN_CS_NPS - IT Business Analyst - Entry Business Title: IT Business Analyst Employee Type: Classified Position Details:

The Opportunity:

Are you looking to launch your career in IT and business strategy? We are seeking an IT Business Analyst to join our Facilities Services team. In this dynamic role, you will collaborate with diverse divisions to boost operational efficiency through innovative technology. You will serve as the bridge between business needs and technical solutions, helping us build a more connected and data-driven organization. As the IT Business Analyst, you will serve as an entry-level analyst supporting Facilities Services by collaborating with approximately 15 divisions to improve operational effectiveness and efficiency through the evaluation, design, and implementation of technology solutions. In this position, you will work closely with Facilities Information staff and business stakeholders to analyze current business processes, identify opportunities for improvement, and translate operational needs into functional system requirements.

Your responsibilities will include:

• supporting business process reengineering initiatives
• developing and maintaining reports across multiple platforms
• assisting with automation and scripting solutions
• supporting emerging technologies such as artificial intelligence to enhance operations and data-driven decision-making
• providing technical support for hardware and software systems across the Facilities organization, including branch campus units, by assisting with troubleshooting, system maintenance, and ensuring reliable IT services that support continuity of operations

Additional Information:

This is a full time (100% FTE), permanent position. This position is overtime eligible. This is an on-site/in-person role at the WSU Pullman campus in Pullman, WA. Monthly Salary: $6,189 to $8,327 | Range 03IT (Steps A-M) | Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28. In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.

Benefits:

• Paid sick and vacation leave
• Paid holidays
• Medical, dental, life and disability insurance package for employees and dependents
• Retirement
• Deferred compensation
• Optional supplemental retirement accounts
• Training and development
• Employee tuition waiver

For additional information, please review the detailed Summary of Benefits offered by WSU for Classified staff and Total Compensation.

Required Qualifications:

• A bachelor's degree in the field of Management Information Systems, Computer Science, Business Analytics or related field, AND two (2) years of combined experience using database technologies (Microsoft SQL Server, Oracle, etc.); SQL query tools; and reporting tools such as Crystal Reports, Power BI, or BIRT, or equivalent education/experience.
• Demonstrated customer services experience in a corporate or higher education environment.
• One (1) year experience managing Windows desktops in an enterprise Active Directory environment.
• Experience independently managing day-to-day responsibilities with minimal supervision.
• Must have, or be able to obtain by time of hire, a valid driver’s license and meet requirements in accordance with SPPM 7.10 and departmental driving standards.

Preferred Qualifications:

• Two (2) years experience administering Assetworks AiM, or other IWMS system.
• One (1) year experience supporting at least one of the following Building Automation Systems: Siemens, Alerton, or Johnson Controls.

Position Sponsorship Eligibility:

Not eligible for work visa sponsorship.

Area/College:

Facilities Services Department Name: Facilities Services, Administration Location: Pullman, WA

Background Check:

This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Time Type:

Full time Position Term: 12 Month

Notice of Non-Discrimination

In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract. Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU’s Compliance and Civil Rights, the Department of Education’s Office of Civil Rights, or both. More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/ WSU is Washington's land-grant university with campuses located in Everett, Pullman, Spokane, Tri-Cities, and Vancouver. Additionally, research centers are located throughout the state, extension offices are located in every county in Washington, and online degree programs are offered worldwide. WSU employees promote academic excellence and innovative research that serves the state, nation, and world. With a focus on innovation, excellence, and accountability, continual enhancement of research and educational endeavors are at the core of WSU's strategic priorities. See here for additional information about WSU's statewide locations. View the HRS Benefits website for details on competitive benefits available.