Water Park Front Desk

City of Chula Vista; Wisconsin Dells (WI); On-site; USD 17,000 - 21,000; Full time

Job summary

Chula Vista Resort in Wisconsin Dells seeks friendly, customer-focused staff to greet guests, register them for the waterpark, and assist with inquiries about the park and surrounding area.

Role requires energetic personality, strong interpersonal skills, and reliable computer proficiency. Responsibilities include coordinating with housekeeping/maintenance, processing payments, and upholding sanitation and confidentiality standards while delivering excellent service.

Qualifications

• Must enjoy working with guests and contribute positively to the water park experience.
• Energetic personality with strong interpersonal communication and computer skills.
• Dependable, professional, detail oriented team player with 6+ months of customer service experience.

Responsibilities

• Greet and register guests to the waterpark.
• Coordinate with housekeeping or maintenance for guest issues.
• Answer inquiries about the waterpark, resort, and area.
• Record guest comments or issues and refer to managers as needed.
• Handle payments for goods and services.
• Maintain operational effectiveness of the aquatic department with quality service.

Skills

Customer service

Interpersonal skills

Computer skills

Energetic personality

Dependable

Detail oriented

Team player

Job description

2501 River Rd, Wisconsin Dells, WI 53965

JOB REQUIREMENTS

• Greet and register guests to the waterpark
• Contact housekeeping or maintenance staff when guests report issues
• Answer inquiries pertaining to the waterpark, resort and Wisconsin Dells area.
• Record guest comments or issues and refer to managers as necessary
• Collect payments for goods and services
• Maintaining the operational effectiveness of the aquatic department, while delivering superior quality and service at all times.
• Maintaining compliance with all legal requirements, codes, cleanliness and sanitation standards.
• Safeguarding the confidentiality of customer, company and employee information.
• Taking all opinions and suggestions under advisement before making decisions of major proportion while assuming full responsibility of the decisions themselves.
• Maintaining a cooperative working relationship with guests and the entire staff.
• Ensuring that all standards will be consistent with the goals and objectives already established by the resort as a whole.
• Handling difficult situations tactfully.
• Consistently showing the ability to recognize and deal with priorities.
• Meet deadlines for time-sensitive activities.
• Maintain a well-groomed, professional appearance appropriate for the position and the situation.
• Creating the highest customer satisfaction possible.
• Using professional language with guests and subordinates, both in person and over the radios.
• Having complete knowledge of the areas of your operation.
• Having a clean, sanitary, organized work station.
• Practicing cash handling policies and procedures in line with Chula Vista Resort's stated standards.

OTHER EXPERIENCE AND QUALIFICATIONS

• Must enjoy working with guests and must provide a positive contribution to the water park experience.
• Candidates must posess an energetic personality and be customer service focused.
• Ideal candidates will have strong interpersonal communication and computer skills.
• We are looking for a dependable, professional, detail orientated team player.
• At least 6 months of customer service interaction is preferred.