Waterpark Front Desk Supervisor

Kalahari Resorts & Conventions; Woodford (VA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Holiday compensation

Health, dental, and vision coverage

Employee appreciation events

Education assistance

Job summary

Kalahari Resorts & Conventions is seeking a Waterpark Front Desk Supervisor to lead the waterpark front desk team, drive guest service excellence, and ensure smooth daily operations. You will manage internal revenue-related tasks, produce reliable daily reports, and support associates to meet performance goals.

Our Promise is Lead with Love, and we value team members who deliver unforgettable guest experiences while maintaining high standards of service, safety, and sanitation.

Qualifications

• Previous supervisory responsibility preferred.
• Must have excellent communication skills, good customer relation skills and have great attention to detail.
• Ability to oversee front desk operations and drive guest satisfaction.

Responsibilities

• Oversee waterpark front desk daily operations and team.
• Achieve objectives in sales, employee retention, and guest service.
• Maintain cleanliness and sanitation standards.

Skills

Communication skills

Customer service

Attention to detail

Supervisory experience

Job description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don't just create vacations—we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we're more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we're also committed to bringing clean water to one million people in Africa.

Waterpark Front Desk Supervisor

Kalahari Resorts & Conventions is seeking a Waterpark Front Desk Supervisor. In this position you will be responsible for internal waterpark revenue sales, preparing reliable daily reports, assisting guests and processing transactions. You'll oversee the waterpark front desk daily operations and team to achieve objectives in sales, employee retention, beyond expectations guest service and satisfaction, cleanliness, and sanitation.

As part of our team, you'll embody our Promise to Lead with Love guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. Your professionalism and helpful attitude will set the tone for a positive overall impression of the Kalahari.

Pay Rate – $18 – $19/Hr.

Key Responsibilities

• Previous supervisory responsibility preferred.
• Must have excellent communication skills, good customer relation skills and have great attention to detail
• Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests.

What We're Looking For

• Reliable, detail-oriented individuals who take pride in their work
• A positive attitude and a personality focused on service
• Willingness to work flexible and sometimes long hours, including weekends and holidays

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love —because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI| Sandusky, OH| Pocono Manor, PA | Round Rock, TX|Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.