Waterpark Front Desk & Revenue Manager

kalaharijobs; Woodford (VA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Paid time off and holidays

Health, dental, and vision coverage

Job summary

Kalahari Resorts & Conventions in Spotsylvania County, VA is seeking a Waterpark Front Desk & Revenue Manager to oversee all revenue-generating aspects of the Waterpark, including Front Desk and Guest Services operations.

You will analyze revenue trends, implement upsell programs, and lead the Front Desk team to deliver exceptional guest experiences while aligning with resort goals. Position starting as early as September with a salary range of $55,000–$65,000 per year.

Qualifications

• At least 2 years of related experience, or any equivalent combination of experience and training in events/experience management.

Responsibilities

• Oversee day-to-day operations of the Waterpark Front Desk and Guest Services team, ensuring high levels of guest satisfaction and operational efficiency.
• Monitor and analyze revenue trends across the Waterpark to inform pricing strategies, staffing models, guest service enhancements, and Cabana rentals and premium seating.
• Implement and manage upsell programs, package offerings, and point-of-sale opportunities that align with guest needs and revenue targets.
• Train and develop Front Desk and Guest Services team members to uphold service standards and support revenue-focused initiatives.
• Collaborate with internal departments (e.g., Finance, Operations, Marketing) to align Waterpark revenue strategies with broader resort goals.

Skills

Leadership

Communication

Time management

Attention to detail

Excel

POS

PMS

Revenue tools

Education

Bachelor’s degree in business/Hotel Management

Tools

POS software

PMS software

Revenue management software

Job description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, wedon’tjust create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, andcutting-edgeconvention centers that redefine hospitality.

Butwe’remore thana resort. As a family-owned company, our Promise is simple:Lead with Love. This means caring deeply for our guests,associates, andcommunities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnershipwith charity:water,we’realso committed to bringing clean water to one million people in Africa.

Waterpark Front Desk & Revenue Manager

Kalahari Resorts & Conventions is seeking aFront Desk & Revenue Manager. In this role, you’ll be responsible for overseeing all revenue-generating aspects of the Waterpark, including direct oversight of the Waterpark Front Desk and Guest Services operations. This includes accurate transaction processing, exceptional guest service, and managing, tracking, and reporting revenue for Waterpark operations. You’ll focus on maximizing current revenue streams while seeking, implementing, evaluating, and managing additional revenue opportunities to enhance profitability and the overall guest experience. You’ll also oversee the operations at the Waterpark Front Desk both indoors and outdoors.

As part of our leadership team,you’llembody our Promise toLead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences.You’ll enhance the guest and associate experience by ensuring exceptional service delivery through effective team leadership, prompt issue resolution, and a welcoming environment.

*** Position starting as early as September. ***

Salary Range - $55,000 - $65,000

Key Responsibilities

• Oversee day-to-day operations of the Waterpark Front Desk and Guest Services team, ensuring high levels of guest satisfaction and operational efficiency.
• Monitor and analyze revenue trends across the Waterpark to inform pricing strategies, staffing models, guest service enhancements, and Cabana rentals and premium seating.
• Implement and manage upsell programs, package offerings, and point-of-sale opportunities that align with guest needs and revenue targets.
• Train and develop Front Desk and Guest Services team members to uphold service standards and support revenue-focused initiatives.Collaborate with internal departments (e.g., Finance, Operations, Marketing) to align Waterpark revenue strategies with broader resort goals.
• Experience with point-of-sale (POS), property management systems (PMS), and revenue management tools.

WhatWe’reLooking For

• At least 2 years of related experience, or any equivalent combination of experience and training in events/experience management.
• 1-2 years of prior experience in a Supervisory/Management position, preferably leading front-line guest service teams.
• Previous hospitality or guest resolution experience.
• Experience with point-of-sale (POS), property management systems (PMS), and revenue management tools.
• Excellent communication skills, ability to manage time effectively, attention to detail, and proficiency in relevant software systems including Excel.
• Bachelor’s degree in business/Hotel Management preferred but not required.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leadersLead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

|Wisconsin Dells, WI|Sandusky, OH|Pocono Manor, PA|Round Rock, TX|Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.