Waterpark Front Desk & Revenue Manager

Kalahari-Resorts-; Woodford (VA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Health, dental, and vision coverage

Paid time off

Holiday compensation

Employee perks at all resorts

Job summary

Kalahari Resorts & Conventions in multiple locations is seeking a Waterpark Front Desk & Revenue Manager. You will oversee the Waterpark Front Desk, guest services, and revenue reporting, driving profitability and guest satisfaction.

The role requires 2+ years in events/experience management and 1–2 years in supervisory roles, with POS/PMS and Excel proficiency. A Bachelor’s in business/hotel mgmt is preferred but not mandatory.

Qualifications

• Minimum 2 years of related experience in events/experience management.
• 1–2 years in a Supervisory/Management role leading front-line guest service teams.
• Hospitality or guest resolution experience preferred.
• Experience with POS, PMS, and revenue management tools.
• Strong communication, time management, and attention to detail; proficient in Excel.

Responsibilities

• Oversee day-to-day Waterpark Front Desk and Guest Services operations for guest satisfaction and efficiency.
• Analyze Waterpark revenue trends to inform pricing, staffing, and upsell opportunities.
• Implement and manage upsell programs, packages, and POS opportunities aligned with targets.
• Lead and develop Front Desk and Guest Services staff to meet service standards.
• Collaborate with Finance, Operations, and Marketing to align Waterpark revenue strategies.

Skills

POS

PMS

Excel

Communication

Time management

Attention to detail

Education

Bachelor’s degree in business/Hotel Management

Tools

POS

PMS

Revenue management tools

Excel

Job description

Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, wedon’tjust create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, andcutting-edgeconvention centers that redefine hospitality.

Butwe’remore thana resort. As a family-owned company, our Promise is simple:Lead with Love. This means caring deeply for our guests,associates, andcommunities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnershipwith charity:water,we’realso committed to bringing clean water to one million people in Africa.

Waterpark Front Desk & Revenue Manager

Kalahari Resorts & Conventions is seeking a Front Desk & Revenue Manager . In this role, you’ll be responsible for overseeing all revenue-generating aspects of the Waterpark, including direct oversight of the Waterpark Front Desk and Guest Services operations . This includes accurate transaction processing, exceptional guest service, and managing, tracking, and reporting revenue for Waterpark operations. You’ll focus on maximizing current revenue streams while seeking, implementing, evaluating, and managing additional revenue opportunities to enhance profitability and the overall guest experience. You’ll also oversee the operations at the Waterpark Front Desk both indoors and outdoors.

As part of our leadership team,you’llembody our Promise toLead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences.You’ll enhance the guest and associate experience by ensuring exceptional service delivery through effective team leadership, prompt issue resolution, and a welcoming environment.

Position starting as early as September.

Salary Range - $55,000 - $65,000

Key Responsibilities

• Oversee day-to-day operations of the Waterpark Front Desk and Guest Services team, ensuring high levels of guest satisfaction and operational efficiency.
• Monitor and analyze revenue trends across the Waterpark to inform pricing strategies, staffing models, guest service enhancements, and Cabana rentals and premium seating.
• Implement and manage upsell programs, package offerings, and point-of-sale opportunities that align with guest needs and revenue targets.
• Train and develop Front Desk and Guest Services team members to uphold service standards and support revenue-focused initiatives.Collaborate with internal departments (e.g., Finance, Operations, Marketing) to align Waterpark revenue strategies with broader resort goals.
• Experience with point-of-sale (POS), property management systems (PMS), and revenue management tools.

WhatWe’reLooking For

• At least 2 years of related experience, or any equivalent combination of experience and training in events/experience management.
• 1-2 years of prior experience in a Supervisory/Management position, preferably leading front-line guest service teams.
• Previous hospitality or guest resolution experience.
• Experience with point-of-sale (POS), property management systems (PMS), and revenue management tools.
• Excellent communication skills, ability to manage time effectively, attention to detail, and proficiency in relevant software systems including Excel.
• Bachelor’s degree in business/Hotel Management preferred but not required.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leadersLead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI|Sandusky, OH|Pocono Manor, PA|Round Rock, TX|Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

Wisconsin Dells - 608-254-5466 ext. 42123

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765

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