Waterfront Guest Concierge

Cutalong at Tributer Resort; Colorado; On-site; USD 36,000 - 60,000; Full time

Job summary

Cutalong at Tributer Resort is seeking a hands-on Concierge to deliver personalized guest service across hospitality, housekeeping, luggage handling, and guest activities. Responsibilities include assisting with waterfront activities, boat prep, and ensuring safety and cleanliness throughout the property.

The role requires strong customer service, clarity in communication, and the ability to multitask in a fast-paced, outdoor environment.

Qualifications

• Previous hospitality, concierge, housekeeping, or guest services experience preferred.
• Strong customer service and communication skills.
• Ability to multitask and adapt in a fast-paced environment.
• Comfortable working outdoors and around water.
• Ability to lift and carry luggage and equipment as needed.
• Attention to detail and commitment to cleanliness and safety.
• Valid driver’s license; boating experience a plus but not required.

Responsibilities

• Greet guests warmly and provide a high level of personalized service throughout their stay
• Respond to guest inquiries and assist with making reservations for accommodations, on-site amenities and local experiences.
• Assist guests with requests, directions, schedules, reservations, and general inquiries
• Anticipate guest needs and proactively resolve issues to ensure satisfaction
• Maintain knowledge of on-site amenities, activities, and local attractions
• Assist guests with luggage during arrival, departure, and room changes
• Transport personal items safely and efficiently
• Maintain storage areas in a clean and organized manner
• Assist housekeeping team as needed during peak times or special situations
• Help with light cleaning, room staging, linen transport, and restocking supplies
• Ensure public and guest-facing areas remain clean, orderly, and welcoming
• Communicate maintenance or cleanliness issues promptly
• Support guest activities, including waterfront and recreational operations
• Assist with boat-related duties such as preparing boats prior to guest trips, cleaning boats after use, and securing and covering boats when trips are completed
• Serve as/ Support boat captains and activity leaders as directed
• Follow all safety procedures related to boating and guest activities
• Be flexible in assisting other departments as operational needs arise
• Uphold safety standards and company policies at all times
• Maintain a professional appearance and positive attitude
• Contribute to a collaborative team environment

Skills

Customer service

Communication

Multitasking

Outdoor work

Boating experience

Job description

Cutalong at Tributer Resort is seeking a hands-on Concierge to deliver personalized guest service across hospitality, housekeeping, luggage handling, and guest activities. Responsibilities include assisting with waterfront activities, boat prep, and ensuring safety and cleanliness throughout the property.

The role requires strong customer service, clarity in communication, and the ability to multitask in a fast-paced, outdoor environment.