Waterfront Dining Assistant Manager: Lead Hospitality

Mile Marker One Waterfront Restaurant; Gloucester (MA); On-site; USD 52,000 - 68,000; Full time

Job summary

Mile Marker One Waterfront Dining in Gloucester, MA is seeking an assistant restaurant manager to ensure unforgettable experiences for guests. You will support the GM with staffing, training, and day-to-day operations while maintaining our marina restaurant's lively service style.

Open year-round on a busy marina site with indoor, igloo and seasonal deck dining, this role requires leadership, excellent communication, and a readiness to work a 50-hour week including weekends and holidays.

Qualifications

• 2–3 years proven experience as an assistant supervisor, supervisor, manager or assistant manager in the restaurant industry
• Excellent communication and leadership skills
• Ability to work a 50-hour work week, flexible hours including weekends and holidays

Responsibilities

• Assist the GM in staffing, inventory, and customer service
• Ensure compliance with health and safety regulations
• Train and mentor staff to provide exceptional customer service
• Handle customer complaints and resolve issues in a timely and professional manner
• Collaborate with the kitchen staff to ensure timely and accurate food preparation and delivery
• Monitor and maintain restaurant cleanliness and sanitation standards
• Oversee takeout and delivery orders
• Assist the restaurant and host staff in answering the phone and taking reservations
• Open or close the restaurant as needed according to a rotating schedule
• Make shift notes of what occurred during dining service
• Collaborate with the Chef and Hospitality General Manager on social media by taking photos and videos for Facebook and Instagram of specials
• Be a brand ambassador for events, upcoming dinners and more
• Assist the leaders in overseeing hosts, food runners, bussers and servers
• Assist the General Manager by making scheduling suggestions

Skills

Communication skills

Leadership

Education

High school diploma or equivalent

Hospitality/restaurant management degree preferred

Job description

Mile Marker One Waterfront Dining in Gloucester, MA is seeking an assistant restaurant manager to ensure unforgettable experiences for guests. You will support the GM with staffing, training, and day-to-day operations while maintaining our marina restaurant's lively service style.

Open year-round on a busy marina site with indoor, igloo and seasonal deck dining, this role requires leadership, excellent communication, and a readiness to work a 50-hour week including weekends and holidays.