Assistant Restaurant Manager

Mile Marker One Waterfront Restaurant; Gloucester (MA); On-site; USD 52,000 - 68,000; Full time

Job summary

Mile Marker One Waterfront Dining in Gloucester, MA is seeking an assistant restaurant manager to ensure unforgettable experiences for guests. You will support the GM with staffing, training, and day-to-day operations while maintaining our marina restaurant's lively service style.

Open year-round on a busy marina site with indoor, igloo and seasonal deck dining, this role requires leadership, excellent communication, and a readiness to work a 50-hour week including weekends and holidays.

Qualifications

• 2–3 years proven experience as an assistant supervisor, supervisor, manager or assistant manager in the restaurant industry
• Excellent communication and leadership skills
• Ability to work a 50-hour work week, flexible hours including weekends and holidays

Responsibilities

• Assist the GM in staffing, inventory, and customer service
• Ensure compliance with health and safety regulations
• Train and mentor staff to provide exceptional customer service
• Handle customer complaints and resolve issues in a timely and professional manner
• Collaborate with the kitchen staff to ensure timely and accurate food preparation and delivery
• Monitor and maintain restaurant cleanliness and sanitation standards
• Oversee takeout and delivery orders
• Assist the restaurant and host staff in answering the phone and taking reservations
• Open or close the restaurant as needed according to a rotating schedule
• Make shift notes of what occurred during dining service
• Collaborate with the Chef and Hospitality General Manager on social media by taking photos and videos for Facebook and Instagram of specials
• Be a brand ambassador for events, upcoming dinners and more
• Assist the leaders in overseeing hosts, food runners, bussers and servers
• Assist the General Manager by making scheduling suggestions

Skills

Communication skills

Leadership

Education

High school diploma or equivalent

Hospitality/restaurant management degree preferred

Job description

Do you love hospitality and the marina lifestyle? Are you looking for an assistant restaurant manager position where you can assure unforgettable experiences for restaurant guests? Mile Marker One - Waterfront Dining is looking for you.

Mile Marker One is a restaurant serving breakfast, brunch, lunch and dinner and is open year-round. We're set on a beautiful marina. We have indoor dining and igloo dining. In the late spring, the Bridge Deck opens for a beautiful outdoor deck experience. The servers and bartenders are dedicated to making sure every guest has a wonderful time. We have live music sometimes with dinner. Currently we are open 5 days a week, but in the late spring we open 7 days a week. Mile Marker One is a fun friendly restaurant featuring amazing scallops, oysters, seafood and more! Everything from our burger to our lobster roll is incredibly delicious. In the Summer and Fall, we are very fast paced. In the Winter and Spring, we feature amazing food and wine pairing dinners, tequila dinners, and more. We host corporate events, rehearsal dinners, private and semi-private dining both in our restaurant and event space.

We are attached to a hotel as well with an indoor heated pool and jacuzzi.

This position is full time and year-round.

Location: Gloucester, MA, 01930

Responsibilities:

• Assist the GM in staffing, inventory, and customer service
• Ensure compliance with health and safety regulations
• Train and mentor staff to provide exceptional customer service
• Handle customer complaints and resolve issues in a timely and professional manner
• Collaborate with the kitchen staff to ensure timely and accurate food preparation and delivery
• Monitor and maintain restaurant cleanliness and sanitation standards
• Oversee to go and delivery orders
• Assists the restaurant and host staff in answering the phone and taking reservations
• Open or close the restaurant as needed according to a rotating schedule
• Make shift notes of what occurred during dining service
• Collaborate with the Chef and Hospitality General Manager on social media by taking photos and videos for Facebook and Instagram of specials
• Be a brand ambassador for events, upcoming dinners and more
• Assist the leaders in overseeing hosts, food runners, bussers and servers
• Assist the General Manager by making scheduling suggestions

Requirements:

• 2-3 years proven experience as an assistant supervisor, supervisor, manager or assistant manager in the restaurant industry
• Excellent communication and leadership skills
• Ability to work in a fast-paced environment
• Ability to work a 50-hour work week, flexible hours, including weekends and holidays
• Strong organizational and time management skills
• Knowledge of restaurant management software and POS systems
• High school diploma or equivalent; degree in hospitality or restaurant management preferred