Water & Wastewater Field Service Manager - Lead & Grow

Practical Applications, Inc.; Mishawum (MA); Vor Ort; USD 90.000 - 140.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Performance bonus opportunities

Health and retirement benefits

Paid vacation and holidays

Professional training and certification

Company vehicle or vehicle allowance

Career advancement opportunities

Zusammenfassung

Practical Applications, Inc. in the United States is seeking an experienced Service Manager to lead our water and wastewater service operations.

This role focuses on managing field personnel, solving technical problems, building client relationships, and ensuring reliable operation of critical systems for municipal, commercial, industrial, healthcare, and residential clients. You will oversee scheduling, field service operations, preventive maintenance, emergency response, and technician

Qualifikationen

• Bachelor's degree in engineering or related field is preferred.
• Minimum 5 years of experience in water treatment, wastewater treatment, industrial utilities, or related service management.
• Strong understanding of pumps, controls, filtration systems, chemical feed systems, disinfection equipment, RO systems, and wastewater treatment processes.
• Proven leadership and team management experience.
• Excellent customer service and communication skills.

Aufgaben

• Manage daily field service operations and technician schedules.
• Coordinate startup, maintenance, troubleshooting, and repair activities.
• Serve as the primary point of contact for service customers.
• Develop and maintain preventive maintenance agreements.
• Lead emergency service response efforts.
• Provide technical support to field personnel and customers.
• Monitor service performance metrics and customer satisfaction.
• Prepare proposals, quotations, and service contracts.
• Manage service department budgets and profitability.
• Ensure compliance with safety, environmental, and regulatory requirements.
• Recruit, train, mentor, and evaluate service technicians.
• Coordinate with engineering, operations, and sales teams to support growth.

Kenntnisse

Leadership

Customer service

Project management

Communication

Scheduling

Ausbildung

Bachelor's degree in engineering or related field

Tools

Microsoft Office

Service scheduling software

Jobbeschreibung

Practical Applications, Inc. in the United States is seeking an experienced Service Manager to lead our water and wastewater service operations.

This role focuses on managing field personnel, solving technical problems, building client relationships, and ensuring reliable operation of critical systems for municipal, commercial, industrial, healthcare, and residential clients. You will oversee scheduling, field service operations, preventive maintenance, emergency response, and technician