Water/Wastewater Client Services Leader

Weston & Sampson; Wilmington (MA); On-site; USD 100,000 - 120,000; Full time

Job summary

Weston & Sampson is seeking a Client Services Manager to drive growth, improve project delivery, and develop new business across New England sites.

You will collaborate with regional and national water/wastewater experts to expand our Northeast regional presence, manage client relationships, and deliver innovative solutions that differentiate Weston & Sampson from competitors. A valid driver’s license and travel are required, with a focus on high-quality outcomes.

Qualifications

• Bachelor's degree in management, construction, or related field.
• 5-8+ years of progressive experience in Water/Wastewater operations and maintenance management.
• A valid driver’s license with the ability to travel as needed is required.
• Active engagement in professional organizations such as WEF, AWWA, etc.

Responsibilities

• Direct and administer the activities of the support team for client satisfaction and successful project completion.
• Responsible for quality, timely completion, and budget control of all assigned projects.
• Coordinate with the Operations and Business Manager to negotiate scope of work, budget, schedule, and contract language for all projects.
• Research and prioritize strategic target accounts and market existing clients to expand contracts.
• Visit client sites overseeing work progress and maintain long-lasting relationships.
• Delegate responsibility, authority, and accountability to complete projects.
• Prepare and review reports as needed.

Skills

Water/Wastewater operations

Client relationship management

Budget control

Business development

Travel readiness

MS Office

Education

Bachelor's degree in management, construction, or related field

Tools

Microsoft Office

Database software

Job description

Weston & Sampson is seeking a Client Services Manager to drive growth, improve project delivery, and develop new business across New England sites.

You will collaborate with regional and national water/wastewater experts to expand our Northeast regional presence, manage client relationships, and deliver innovative solutions that differentiate Weston & Sampson from competitors. A valid driver’s license and travel are required, with a focus on high-quality outcomes.