Water/Wastewater Client Services Manager

Weston & Sampson; Wilmington (MA); On-site; USD 100,000 - 120,000; Full time

Job summary

Weston & Sampson is seeking a Client Services Manager to drive growth, improve project delivery, and develop new business across New England sites.

You will collaborate with regional and national water/wastewater experts to expand our Northeast regional presence, manage client relationships, and deliver innovative solutions that differentiate Weston & Sampson from competitors. A valid driver’s license and travel are required, with a focus on high-quality outcomes.

Qualifications

• Bachelor's degree in management, construction, or related field.
• 5-8+ years of progressive experience in Water/Wastewater operations and maintenance management.
• A valid driver’s license with the ability to travel as needed is required.
• Active engagement in professional organizations such as WEF, AWWA, etc.

Responsibilities

• Direct and administer the activities of the support team for client satisfaction and successful project completion.
• Responsible for quality, timely completion, and budget control of all assigned projects.
• Coordinate with the Operations and Business Manager to negotiate scope of work, budget, schedule, and contract language for all projects.
• Research and prioritize strategic target accounts and market existing clients to expand contracts.
• Visit client sites overseeing work progress and maintain long-lasting relationships.
• Delegate responsibility, authority, and accountability to complete projects.
• Prepare and review reports as needed.

Skills

Water/Wastewater operations

Client relationship management

Budget control

Business development

Travel readiness

MS Office

Education

Bachelor's degree in management, construction, or related field

Tools

Microsoft Office

Database software

Job description

Weston & Sampson Services is looking for a Client Services Manager to focus on established business growth, project delivery, and new business development. This position can be located in any of our New England area sites. This role will collaborate with regional and national water/wastewater experts to share resources and expand our Northeast regional area business. You will develop innovative solutions to add value to our clients that differentiate Weston & Sampson from its competitors.

What you’ll do:

• Direct and administer the activities of the support team, provide technical resources necessary for client satisfaction and successful project completion.
• Responsible for quality, timely completion, and budget control of all assigned projects.
• Coordinate with the Operations and Business Manager to negotiate scope of work, budget, schedule, and specific contract language for all assigned projects.
• Research and prioritize strategic target accounts and market existing clients through project performance, expanding the scope of existing contracts, and identifying new project opportunities.
• Visit internal and external client sites overseeing work progress and ensuring client satisfaction ensuring long lasting relationships.
• Delegate necessary responsibility, authority, and accountability to complete projects successfully.
• Prepare and review reports as needed.

What you will bring:

• Bachelor’s degree in management, construction, or a related field is required.
• 5-8+ years of progressive experience in Water/Wastewater operations and maintenance management.
• Substantial industry knowledge with active engagements in professional organizations such as WEF, AWWA, etc.
• Demonstrated ability to connect with municipal and industrial professionals through coordinated events, town hall meetings, professional seminars, and presentations.
• A valid driver’s license with the ability to travel as needed is required.
• Strong computer skills to include a working knowledge of Microsoft Office software, including Word, Excel, PowerPoint, and other database software.
• Ability to generate new business opportunities and qualify leads.

Pay Range: $100,000.00 - $120,000.00+ depending on experience

Overview:

At Weston & Sampson, you’ll work alongside more than 1,000 employee-owners who are passionate about improving our communities. From providing clean water to designing resilient infrastructure and sustainable environments, our work has a direct impact on quality of life. We’re looking for curious, driven professionals who want to contribute to innovative, impactful projects and grow with a team that supports them.

We are a 100% employee-owned, interdisciplinary firm offering design, engineering, and environmental services. Since our founding in 1899, we have worked to build a collaborative, forward-thinking environment grounded in respectfor each other’s ideas.

We offer:

• Meaningful work:Contribute to projects that protect and enhance the natural and built environments
• Ownership mindset: As an employee-owner, your work directly contributes to our shared success
• Growth opportunities: Build your career through mentorship, diverse projects, and clear advancement pathways
• Flexible workplace: Work in a way that supports your life and not the other way around
• Strong culture: Join a team that values collaboration, inclusion, and recognition

Our Commitment to Inclusion, Diversity, Equity & Access (IDEA)

We believe diverse perspectives make us stronger. Weston & Sampson is committed to fostering a culture of belonging where all employees feel valued, respected, and empowered. We actively support IDEA principles across our organization and in our daily work.

Ready to transform your environment? Let’s work together.

Explore opportunities and apply: https://www.westonandsampson.com/careers

A note to third-party recruiters:

Weston & Sampson manages all recruiting directly. We do not accept unsolicited resumes without a signed agreement in place. Any unsolicited submissions will be considered property of Weston & Sampson, and we are not responsible for associated fees.