Water Utility Customer Service & Billing Specialist (WA)

NW Natural; Coupeville (WA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Vacation days

Paid holidays

Parental leave

401K with company match

Tuition reimbursement

Stock purchase discount

Job summary

NW Natural Water is hiring a Customer Service Specialist 1 in Coupeville, WA. The role focuses on delivering superior customer service via phone, email, and chat, and handling water utility billing for clients.

You will update billing software, generate monthly client bills, deposit payments, and coordinate with field operators to schedule work orders. The position requires at least 1 year of customer service experience, a valid driver's license, and the ability to work in a fast-paced,

Qualifications

• 1+ year of customer service experience.
• Ability to work in a fast paced environment.
• Ability to multi task in an office setting.
• Valid driver's license (or obtain within 90 days) and acceptable driving record.

Responsibilities

• Answer phone calls from customers and clients with excellent service.
• Direct calls to the appropriate party in the Coupeville office.
• Update billing software and generate utility bills for client water systems.
• Deposit customer payments accurately.

Skills

Customer service

Job description

NW Natural Water is hiring a Customer Service Specialist 1 in Coupeville, WA. The role focuses on delivering superior customer service via phone, email, and chat, and handling water utility billing for clients.

You will update billing software, generate monthly client bills, deposit payments, and coordinate with field operators to schedule work orders. The position requires at least 1 year of customer service experience, a valid driver's license, and the ability to work in a fast-paced,