Water Services Billing & Customer Support Specialist

NW Natural; Washington (District of Columbia); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition reimbursement

Vacation days

Paid holidays

Parental leave

Stock purchase discount

Job summary

NW Natural Water in Coupeville, WA is seeking a Non-Union Customer Service Representative to support water services clients by phone, email, and chat, and to perform utility billing tasks.

You will deposit payments, update billing software, generate client bills, and communicate with field operators to ensure accurate readings and timely scheduling.

This full-time, non-exempt role offers solid benefits, paid holidays, vacation, and a focus on quality service in a fast-paced office environment.

Qualifications

• 1+ years customer service experience.
• Ability to work in a fast paced environment.
• Ability to multi task and work in an office environment.

Responsibilities

• Provide customer service to water services clients via phone, email, and chat.
• Update billing software and generate utility bills for clients.
• Deposit customer payments accurately.
• Create monthly billing reports for clients.
• Communicate work orders to operations supervisors for scheduling.
• Enter meter readings and ensure readings are accurate.

Skills

Customer service

Job description

NW Natural Water in Coupeville, WA is seeking a Non-Union Customer Service Representative to support water services clients by phone, email, and chat, and to perform utility billing tasks.

You will deposit payments, update billing software, generate client bills, and communicate with field operators to ensure accurate readings and timely scheduling.

This full-time, non-exempt role offers solid benefits, paid holidays, vacation, and a focus on quality service in a fast-paced office environment.