Customer Service Representative – Austin

Municipal Operations & Consulting, Inc.; Dripping Springs (TX); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Full medical, dental, vision available after 60 days

401(k) after 1 year of employment

Paid holidays after 90 days

Two weeks paid vacation after 1 year

Job summary

A municipal operations firm is seeking a motivated Customer Service Representative in Texas, responsible for handling customer inquiries and resolving issues. Ideal candidates will have strong communication skills, previous experience in customer service, and the ability to work in a fast-paced environment. This full-time role includes several benefits after 60 days of employment, such as full medical coverage and paid vacation.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to analyze customer needs and provide appropriate solutions.

Responsibilities

• Handle incoming customer inquiries via phone and email.
• Provide accurate and timely information to customers.
• Resolve customer complaints or issues professionally.

Skills

Excellent communication skills

Strong problem-solving abilities

Ability to analyze customer needs

Previous customer service experience

Proficient in using computer systems

Positive attitude

Job description

Customer Service Representative – Austin

We are looking for a motivated individual with a passion for delivering exceptional customer service. Apply now to join our dynamic team!

Responsibilities

• Handle incoming customer inquiries via phone and email.
• Provide accurate and timely information to customers regarding services.
• Assist walk‑in customers.
• Resolve customer complaints or issues professionally and efficiently.
• Collaborate with other departments to ensure customer satisfaction.
• Take payments by phone and in person.
• Maintain customer records and update information as needed.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong problem‑solving abilities and attention to detail.
• Ability to analyze customer needs and provide appropriate solutions.
• Previous customer service experience with a water utility company preferred.
• Proficient in using computer systems and software applications.
• Ability to work in a fast‑paced environment and handle multiple tasks simultaneously.
• Positive attitude and ability to work effectively as part of a team.

Benefits

• Full medical, dental, vision available after 60 days.
• 401(k) after 1 year of employment.
• Paid holidays after 90 days.
• Two weeks paid vacation after 1 year.

Senior Level

• Entry level

Employment Type

• Full‑time

Job Function

• Other
• Air, Water, and Waste Program Management

TYPE: Full Time

LOCATION: Austin/Dripping Springs, Texas

Salary: $50,000.00 - $60,000.00

Job posted: 6 days ago.