Water Solutions Customer Success Specialist

Culligan 93IL; Albuquerque (NM); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Vacation time

Company-paid training

Employee discounts for Culligan in‑hom

Recognition and training meetings

Job summary

Culligan Water is seeking an individual experienced in customer support and relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs.

To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills. The role requires handling inquiries, processing orders, scheduling service and delivery, and coordinating with the operations team to

Qualifications

• High school diploma or GED required.
• Strong time management and project management skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent written and verbal communication.
• Prior customer service experience preferred.

Responsibilities

• Extensive problem-solving and order processing for customer accounts.
• Provide proactive sales support by building relationships with customers.
• Schedule service and delivery orders.
• Coordinate schedules with the service and operations teams.
• Contact customers to schedule additional services or maintenance plans.
• Refer unresolved grievances to appropriate departments for follow-up.

Skills

Strong communication skills

Time management

Microsoft Office proficiency

Organizational skills

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Culligan Water is seeking an individual experienced in customer support and relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs.

To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills. The role requires handling inquiries, processing orders, scheduling service and delivery, and coordinating with the operations team to