Water Solutions Customer Support Specialist — Make Impact

Culligan 294VA; Portsmouth (VA); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Job summary

A leading water solutions provider in Virginia is seeking a detail-oriented Customer Service Representative to engage with customers. You will handle order processing, problem resolution, and support sales through strong customer relationships. The ideal candidate will have at least two years of customer service experience and proficiency in Microsoft Office. This role demands excellent communication skills and offers a chance to be part of a dedicated team striving for quality water solutions.

Qualifications

• Minimum of two years of customer service experience required.
• Strong time management and project management skills.
• Excellent communication skills, both written and verbal.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts.
• Provide proactive sales support by developing close relationships with customers.
• Schedule service and delivery orders.
• Coordinate schedules with the service/operations team.
• Contact customers for scheduling additional services or maintenance plans.
• Refer unresolved customer grievances to designated departments.

Skills

Detail-oriented

Organized

Interpersonal skills

Communication skills

Problem-solving

Customer service

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

A leading water solutions provider in Virginia is seeking a detail-oriented Customer Service Representative to engage with customers. You will handle order processing, problem resolution, and support sales through strong customer relationships. The ideal candidate will have at least two years of customer service experience and proficiency in Microsoft Office. This role demands excellent communication skills and offers a chance to be part of a dedicated team striving for quality water solutions.