Water Systems Analyst

City of Somerville; Somerville (MA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision care

Retirement pension

MBTA pass

Tuition reimbursement

Employee Assistance Program (EAP)

Job summary

City of Somerville is seeking a Billing Clerk for the water utility to process final water bills daily and assist in managing 17,000 water accounts. You will analyze the billing process, respond to customer inquiries, and support month-end reporting.

The ideal candidate has an associate's degree and 3–5 years in accounting or bookkeeping, strong data processing skills, and excellent organizational abilities. This is a full-time, on-site municipal position with benefits.

Qualifications

• Associate’s degree preferred with 3–5 years related work experience in accounting/bookkeeping, or equivalent combination; strong data processing and customer service skills.

Responsibilities

• Process final water bills daily and assist with account management of 17,000 water accounts.
• Assist in ensuring accuracy for each district mailer and audit billing operations.
• Provide assistance to customers with billing questions and reconcile accounts for abatements/refunds.
• Establish new accounts and update the database; run month-end reports.
• Monitor Waterscope reports and meter reader accountability.

Skills

Organizational skills

Data processing

Customer service

Education

Associate’s degree

Tools

Word processing

Database

Spreadsheet

Job description

DUTIES

• Processes Final Water bills daily
• Assists with account management of 17,000 water accounts for the City of Somerville
• Assists in ensuring accuracy for each district mailer, analyzes and audits all the operations of the billing process
• Provides assistance to customers with billing questions
• Researches and reconciles customer accounts for abatements or refunds on a daily basis
• Helps to establish all new accounts and update the database regularly
• Runs reports for end of month procedures
• Monitors Waterscope reports
• Monitors meter readers accountability on a daily basis
• Aids customers with billing questions
• Assists with backflow prevention/cross control billing and invoicing
• Performs billing and administrative projects as needed
• Other duties as assigned

Qualifications

Associate's degree preferred with three to five (3-5} years related work experience in the accounting/bookkeeping field; or any equivalent combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

Knowledge, Abilities, And Skill

Knowledge: Thorough working knowledge of office procedures and machines; some knowledge of municipal government.

Ability: Ability to meet and deal with the public effectively and appropriately; ability to handle problems and emergencies effectively; ability to communicate clearly, both orally and in writing; ability to operate a computer; ability to maintain confidential information; ability to maintain, manage, and organize records; ability to deal appropriately with City employees, City officials and the general public.

Skill: Excellent organizational skills; excellent data processing skill in the use of personal computers and office software including word processing, data base and spreadsheet applications. Extensive customer skills.

WORK ENVIRONMENT

Physical and Mental Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position requires flexibility and adaptability as processes, procedures, and polices adapt and change. Reasonable accommodations may be made to enable individuals with disabilities to perform the position's essential functions.

Physical Skills

Little or no physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing. There may also be some occasional lifting of objects such as books, office equipment and computer paper (up to 30 lbs.).

Motor Skills

Duties may involve assignments requiring application of hand and eye coordination with finger dexterity and motor coordination. Examples include stenography, operating a Dictaphone, using power tools or climbing a ladder.

Visual Skills

Visual demands include constantly reading documents for general understanding and for analytical purposes and routinely reviewing reports and spread sheets.

Hours: Full-Time

Salary: $1,440.87 weekly, plus benefits

Union: SMEU B

FLSA: Non-Exempt

Date Posted: Thursday, July 30th, 2026

The City of Somerville is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, sex, religion, age, national origin, disability or any other protected category. Women, minorities, veterans, and persons with disabilities are encouraged to apply.

Auxiliary aids and services, written materials in alternative formats, and reasonable modifications in policies and procedures will be provided to qualified individuals with disabilities free of charge, upon request. Persons with disabilities who need auxiliary aids and services for effective communication (i.e., CART, ASL), written materials in alternative formats, or reasonable modifications in policies and procedures in order to access the programs, activities, and meetings of the City of Somerville should please contact the ADA Coordinator at 617-625-6600 x 2059 or [e-mail].

Pre-Employment Requirements for All Employees

• MA Criminal Offender Record Information (CORI) clearance
• Completion of Conflict-of-Interest Law Education training for municipal employees

Overview of Total Rewards

• 4 weeks annual vacation for non-union positions. Union positions vary by contract. Please note, police officers are members of the SPEA union. Public Health Nurses are part of Union A (SMEA).
• Medical insurance through the Group Insurance Commission (GIC) - 80% of premium costs paid by City
• Dental coverage low and high plans through Cigna
• Vision care through Vision Service Plan (VSP)
• Long term disability through Sun Life
• Group and voluntary life insurance through Boston Mutual
• Health Care and Dependent Care flexible spending through Benefit Strategies
• Deferred compensation plans through a choice of three vendors
• Free, confidential services through the Employee Assistance Program (EAP) provided by E4Health
• Annual cancer screening & wellness release
• Somerville Retirement Pension System
• Tuition reimbursement
• MBTA pass program
• FREE Blue Bikes membership
• Eligible employer for the Public Service Loan Forgiveness Program (PSLF)

Benefits listed are for benefits-eligible positions and the above information is meant to be a general overview of the benefit programs offered by the City of Somerville and not a binding contract.