Water Restoration Technician — Field Expert with Growth

Servicemaster Rrh; City of Middletown (NY); Presencial; USD 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Opportunity for advancement

Descripción de la vacante

ServiceMaster in Middletown, NY seeks a Water Restoration Technician to monitor, inspect and complete tasks for drying, demolition and restoration. You will prepare notes, photos and documents to facilitate insurance reimbursements and explain processes to customers in person.

The role emphasizes accurate documentation, timely on-site communication, and adherence to company policies. Valid driving credentials and strong customer service skills are required.

Formación

• High school graduate or equivalent.
• Experience in the restoration or construction industry not required but preferred.
• Valid driver's license and satisfactory driving record.
• Good verbal and written and communication skills.
• Good customer service skills.
• Experience with using mobile software to enter data.
• Can read and follow product label usage instructions.
• Certifications are not required but preferred: WTR - Water Damage Restoration Technician; ASD - Applied Structural Drying Technician.

Responsabilidades

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
• Completes assigned jobs according to company processes while maintaining quality control on each job
• Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency
• Responsible for making daily adjustments to the drying plan based on meter readings
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Conocimientos

Customer service

Verbal and written communication

Time management

Data entry on mobile apps

Prioritize tasks

Educación

High school diploma

Descripción del empleo

ServiceMaster in Middletown, NY seeks a Water Restoration Technician to monitor, inspect and complete tasks for drying, demolition and restoration. You will prepare notes, photos and documents to facilitate insurance reimbursements and explain processes to customers in person.

The role emphasizes accurate documentation, timely on-site communication, and adherence to company policies. Valid driving credentials and strong customer service skills are required.