Lead Water Restoration Specialist

ServiceMaster Restore®; Charlotte (NC); Sur place; USD 32 000 - 52 000; Plein temps

Résumé du poste

ServiceMaster Restore is seeking a Water Restoration Technician to monitor and complete water restoration tasks, including drying, demolition, and documentation for insurance reimbursement. You will explain processes to customers in person, review notes and photos, and ensure compliance with company policies.

The role requires a valid driver’s license, strong communication and customer service skills, and the ability to work on-site with appropriate safety practices.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license.
• Good verbal and written communication skills.
• Good customer service skills.
• Experience with using mobile software to enter data.

Responsabilités

• Retrieve work orders and prepare for job.
• Explain processes to customers using printed materials.
• Complete jobs following company processes while maintaining quality.
• Perform water damage restoration tasks including extraction and demolition.
• Ensure equipment and supplies are loaded and report malfunctions.
• Inspect jobs after completion and obtain customer signatures and payments when necessary.
• Monitor assigned water jobs and adjust the drying plan based on readings.
• Communicate issues with customers and staff; coordinate with supervisor.
• Prepare documentation and photos for insurance reimbursement.

Connaissances

Communication skills

Customer service

Mobile data entry

Formation

High school diploma or equivalent

Description du poste

ServiceMaster Restore is seeking a Water Restoration Technician to monitor and complete water restoration tasks, including drying, demolition, and documentation for insurance reimbursement. You will explain processes to customers in person, review notes and photos, and ensure compliance with company policies.

The role requires a valid driver’s license, strong communication and customer service skills, and the ability to work on-site with appropriate safety practices.