Water Restoration Technician: Fast, Precise Drying & Repair

ServiceMaster Brands; Peoria (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

ServiceMaster Brands is seeking a Water Restoration Technician in Peoria, AZ to monitor, inspect, and complete tasks for water restoration jobs. You will prepare notes, photos, and documents to ensure insurance reimbursement and explain the drying process to customers in person.

Responsibilities include loading equipment, performing water extraction, and ensuring safe, timely completion. Strong communication and customer service skills are essential, with on-time attendance and reliable data

Qualifications

• Experience in the restoration or construction industry not required but preferred.
• Valid Drivers’ License and satisfactory driving record.
• Good verbal and written communication skills.
• Good customer service skills.
• Experience with using mobile software to enter data.
• Can read and follow product label usage instructions.
• Reports to work on time in a clean, complete uniform.
• Must be able to prioritize activities and meet deadlines.
• Certifications are not required but preferred: WTR and ASD.

Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor.
• Completes assigned jobs according to company processes while maintaining quality control on each job.
• Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor.
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor.
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
• Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency.
• Responsible for making daily adjustments to the drying plan based on meter readings.
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.

Skills

Communication skills

Customer service

Driving license

Data entry on mobile

Read and follow labels

Education

WTR – Water Damage Restoration Technician

ASD – Applied Structural Drying Technician

Job description

ServiceMaster Brands is seeking a Water Restoration Technician in Peoria, AZ to monitor, inspect, and complete tasks for water restoration jobs. You will prepare notes, photos, and documents to ensure insurance reimbursement and explain the drying process to customers in person.

Responsibilities include loading equipment, performing water extraction, and ensuring safe, timely completion. Strong communication and customer service skills are essential, with on-time attendance and reliable data