Water Restoration Technician — On-Site Drying & Restore Pro

ServiceMaster RRH; Peoria (AZ); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health insurance

Paid time off

Bonus based on performance

Job summary

ServiceMaster RRH in Peoria, AZ seeks a Water Restoration Technician to monitor and complete water restoration tasks, including drying and demolition, and to prepare notes, photos, and documents for insurance reimbursement. You will explain processes to customers in person and ensure quality throughout the job.

The role requires a high school diploma or equivalent, a valid driver’s license, and strong communication and customer service skills. Certifications like WTR or ASD are a plus.

Qualifications

• High school diploma or equivalent.
• Valid Driver's License with satisfactory driving record.
• Good verbal and written communication skills.
• Good customer service skills.
• Experience with using mobile software to enter data.
• Able to read and follow product label usage instructions.
• Punctuality and neat, complete uniform.
• Ability to prioritize activities and meet deadlines.
• Certifications are not required but preferred: WTR, ASD.

Responsibilities

• Retrieve work orders and ensure equipment and supplies are loaded for job.
• Explain processes and next steps to customers using printed materials.
• Complete jobs per company processes while maintaining quality control.
• Perform water damage repair including extraction, pack-out, disposal of non-salvageables, light construction.
• Ensure equipment and supplies are properly handled; report malfunctions.
• Inspect jobs post-completion, obtain customer signatures, and request payments when needed.
• Monitor and adjust the drying plan based on meter readings.
• Resolves customer issues and communicates with supervisor and staff.
• Prepare documentation and pictures for insurance reimbursement.

Skills

Verbal communication

Written communication

Customer service

Time management

Data entry on mobile apps

Education

High school diploma or equivalent

Tools

Mobile software

Job description

ServiceMaster RRH in Peoria, AZ seeks a Water Restoration Technician to monitor and complete water restoration tasks, including drying and demolition, and to prepare notes, photos, and documents for insurance reimbursement. You will explain processes to customers in person and ensure quality throughout the job.

The role requires a high school diploma or equivalent, a valid driver’s license, and strong communication and customer service skills. Certifications like WTR or ASD are a plus.