On-Site Water Damage Restoration Technician

ServiceMaster Restore; MIDDLETOWN (OH); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Opportunity for advancement

Job summary

ServiceMaster Restore is seeking a Water Restoration Technician to monitor and complete tasks on water loss jobs. You will prepare and review documentation for insurance reimbursement, explain restoration steps to customers, and ensure quality control on each site.

The role requires coordinating drying plans, handling equipment and materials, and maintaining clear communication with customers and supervisors.

Qualifications

• High school graduate or equivalent.
• Experience in restoration or construction preferred.
• Valid Driver’s License and satisfactory driving record.
• Good verbal and written communication skills.
• Good customer service skills.
• Experience with using mobile software to enter data.
• Ability to read and follow product label usage instructions.

Responsibilities

• Monitors, inspects and completes tasks for water restoration jobs following company procedures.
• Explain processes used to complete active jobs and next steps to customers with printed materials as a guide.
• Complete assigned jobs according to company processes with quality control on each job.
• Perform water damage repair including water extraction, pack-out, light construction and demolition as directed by supervisor.
• Ensure equipment, supplies, vehicles and products are properly handled; report any malfunctions or damage.
• Inspect jobs after completion, obtain customer signatures and request payments when necessary.
• Monitor daily drying plans and adjust based on meter readings for residential and/or commercial sites.
• Resolves customer issues and communicates daily activities with supervisor and key staff.
• Prepare documentation and photos for insurance reimbursement according to company policies.

Skills

Communication skills

Customer service

Mobile data entry

Reading labels

Education

High School Diploma

WTR – Water Damage Restoration Technician

ASD – Applied Structural Drying Technician

Job description

ServiceMaster Restore is seeking a Water Restoration Technician to monitor and complete tasks on water loss jobs. You will prepare and review documentation for insurance reimbursement, explain restoration steps to customers, and ensure quality control on each site.

The role requires coordinating drying plans, handling equipment and materials, and maintaining clear communication with customers and supervisors.