Water Damage Restoration Specialist

ServiceMaster All Care Restoration; Peoria (AZ); In loco; USD 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

ServiceMaster All Care Restoration in Peoria, AZ is seeking a Water Restoration Technician to monitor, inspect and complete restoration tasks for water damage projects. You will prepare and review documentation, photos, and notes to support insurance reimbursements and explain next steps to customers in person.

Responsibilities include loading equipment, performing water extraction, debris removal, light demolition, and adjusting drying plans based on meter readings, while ensuring safety and

Competenze

• Experience in the restoration or construction industry is preferred but not required.
• Valid Driver's License and satisfactory driving record.
• Good verbal and written communication skills.
• Good customer service skills.
• Experience with using mobile software to enter data.
• Able to read and follow product label usage instructions.
• Punctual and neat with a complete uniform.
• Certifications are preferred: WTR and ASD.

Mansioni

• Retrieve work orders, check route for travel, ensure equipment and supplies are loaded on the truck and arrive at the work site.
• Explain processes used to complete active jobs and next steps to resolution to customers using printed materials as a guide with or without supervisor.
• Complete assigned jobs according to company processes while maintaining quality control on each job.
• Perform water damage repair including water extraction, pack-out of contents, removal/disposal of non-salvageable materials, and light construction as directed by supervisor.
• Ensure equipment, supplies, vehicles, and products are properly handled and report any malfunctions to supervisor.
• Inspect jobs after completion, obtain customer signatures for approval, and request payments when necessary.
• Monitor assigned water jobs for residential and/or commercial customers with urgency.
• Make daily adjustments to the drying plan based on meter readings.
• Resolve issues with customers and communicate job activities with supervisor and key staff.
• Prepare documentation and photos according to company policies to ensure insurance reimbursement.

Conoscenze

Water damage restoration

Verbal communication

Written communication

Customer service

Time management

Descrizione del lavoro

ServiceMaster All Care Restoration in Peoria, AZ is seeking a Water Restoration Technician to monitor, inspect and complete restoration tasks for water damage projects. You will prepare and review documentation, photos, and notes to support insurance reimbursements and explain next steps to customers in person.

Responsibilities include loading equipment, performing water extraction, debris removal, light demolition, and adjusting drying plans based on meter readings, while ensuring safety and