Water Restoration Operations Leader

Servpro Industries, Inc.; Riverside (CA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Job summary

SERVPRO of Woodcrest/El Cerrito/Lake Mathews is seeking a driven Restoration Operations Manager to lead the Water Division and drive service excellence.

You will oversee daily operations, build high-performing teams, and ensure revenue and profit growth while upholding our brand promise to make property damage “Like it never even happened®!” You will manage, support, and motivate the entire Restoration Division, ensuring customer satisfaction through exceptional service delivery and staff

Qualifications

• High School Graduate or GED equivalent.
• Valid Driver’s License.
• 2+ years of management experience.
• At least one year of restoration industry experience preferred.
• IICRC certifications preferred.
• Experience in building a strong team with tangible leadership skills.
• Strong process and results driven attitude.
• Ability to multitask and to remain detail orientated.
• Must be knowledgeable in relevant computer applications.

Responsibilities

• Lead, support, and motivate the Restoration Division to achieve customer satisfaction, revenue growth, and profitability.
• Maintain consistent communication with management, staff, and vendors to ensure smooth operations.
• Develop and implement quality assurance protocols to deliver an exceptional customer experience.
• Recruit, train, and develop team members to build a strong, high-performing workforce.
• Ensure compliance with all legal, safety, and regulatory requirements in partnership with leadership.
• Oversee maintenance of facilities, vehicles, equipment, and inventory.
• Track, analyze, and report key performance metrics to improve operational efficiency.
• Identify opportunities to enhance processes, productivity, and organizational capacity.
• Continuously develop leadership, management, and restoration expertise.

Skills

Management experience

Team leadership

Customer service orientation

Education

High School Diploma or GED

Tools

Computer applications

MS Office

Job description

SERVPRO of Woodcrest/El Cerrito/Lake Mathews is seeking a driven Restoration Operations Manager to lead the Water Division and drive service excellence.

You will oversee daily operations, build high-performing teams, and ensure revenue and profit growth while upholding our brand promise to make property damage “Like it never even happened®!” You will manage, support, and motivate the entire Restoration Division, ensuring customer satisfaction through exceptional service delivery and staff