Restoration Operations Manager - Water Division Lead

Servpro of Woodcrest/El Cerrito/Lake Matthews; Riverside (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Job summary

SERVPRO of Woodcrest/El Cerrito/Lake Mathews is seeking a driven Restoration Operations Manager to lead our Water Division. You will oversee daily operations, develop high-performing teams, and ensure exceptional service delivery—living out our mission to make property damage “Like it never even happened®!”.

As the Restoration Operations Manager, you will manage, support, and motivate the entire Restoration Division to ensure customer satisfaction, revenue and profit growth, and staff

Qualifications

• High School Diploma or GED required.
• 2+ years of management experience.
• Restoration industry experience preferred.
• IICRC certifications preferred.
• Ability to lead and develop a high-performing team.
• Strong process-driven attitude and attention to detail.

Responsibilities

• Lead Restoration Division to achieve customer satisfaction, revenue growth, and profitability.
• Maintain communication with management, staff, and vendors to ensure smooth operations.
• Develop and implement quality assurance protocols for an exceptional customer experience.
• Recruit, train, and develop team members to build a strong workforce.
• Ensure compliance with safety and regulatory requirements in partnership with leadership.
• Oversee maintenance of facilities, vehicles, equipment, and inventory.
• Track, analyze, and report key performance metrics to improve efficiency.
• Identify opportunities to enhance processes, productivity, and capacity.
• Continuously develop leadership and restoration expertise.

Skills

Management experience

Leadership

Customer satisfaction focus

Safety compliance

Valid Driver's License

Detail oriented

Education

High School Diploma or GED

IICRC certifications

Tools

Computer applications

Job description

SERVPRO of Woodcrest/El Cerrito/Lake Mathews is seeking a driven Restoration Operations Manager to lead our Water Division. You will oversee daily operations, develop high-performing teams, and ensure exceptional service delivery—living out our mission to make property damage “Like it never even happened®!”.

As the Restoration Operations Manager, you will manage, support, and motivate the entire Restoration Division to ensure customer satisfaction, revenue and profit growth, and staff