Water Restoration Operations Lead

IICRC; Austin (TX); Hybrid; USD 65,000 - 88,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Job summary

SERVPRO of Woodcrest/El Cerrito/Lake Mathews is seeking a driven Restoration Operations Manager to lead the Water Division. You will oversee daily operations, build high-performing teams, and ensure service delivery that makes property damage “Like it never even happened®!”

As the Restoration Operations Manager, you will guide the division to drive customer satisfaction, revenue growth, and staff development while maintaining compliance with safety and regulatory standards.

Qualifications

• 2+ years of management experience.
• At least one year of restoration industry experience preferred.
• IICRC certifications preferred.
• Strong leadership and communication skills.
• Knowledge of relevant safety and regulatory requirements.

Responsibilities

• Lead and oversee the Restoration Division to ensure customer satisfaction, revenue growth, and profitability.
• Develop and mentor high-performing teams; maintain effective communication with management, staff, and vendors.
• Implement quality assurance protocols to deliver exceptional customer experiences.
• Oversee operations, equipment, and inventory; monitor KPIs and drive continuous improvement.
• Ensure compliance with safety and regulatory requirements in partnership with leadership.

Skills

Management

Leadership

Restoration

IICRC

Communication

Education

High School/GED

Tools

MS Office

Job description

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance

SERVPRO of Woodcrest/El Cerrito/Lake Mathews is seeking a driven and experienced Restoration Operations Manager to lead our Water Division. In this role, you will oversee daily operations, develop high-performing teams, and ensure exceptional service delivery—living out our mission to make property damage “Like it never even happened®!”

As the Restoration Operations Manager, you will manage, support, and motivate the entire Restoration Division to ensure customer satisfaction, revenue and profit growth, and staff development. You will continue to ensure our Restoration Teams make every type of property damage “Like it never even happened®!"

Why Join Us

At SERVPRO of Woodcrest/El Cerrito/Lake Mathews, we invest in our people and provide opportunities for long-term success:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development
• And more!

Key Responsibilities

• Lead, support, and motivate the Restoration Division to achieve customer satisfaction, revenue growth, and profitability
• Maintain consistent communication with management, staff, and vendors to ensure smooth operations
• Develop and implement quality assurance protocols to deliver an exceptional customer experience
• Recruit, train, and develop team members to build a strong, high-performing workforce
• Ensure compliance with all legal, safety, and regulatory requirements in partnership with leadership
• Oversee maintenance of facilities, vehicles, equipment, and inventory
• Track, analyze, and report key performance metrics to improve operational efficiency
• Identify opportunities to enhance processes, productivity, and organizational capacity
• Continuously develop leadership, management, and restoration expertise

Position Requirements

• High School Graduate or GED Equivalent
• Valid Driver’s License
• 2+ years of management experience
• At least one year of restoration industry experience preferred
• IICRC certifications preferred
• Experience in building a strong team with tangible leadership skills
• Strong process and results driven attitude
• Ability to multitask and to remain detail orientated
• Must be knowledgeable in relevant computer applications
  
  Skills/Physical Demands/Competencies
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law

Additional Information

Each SERVPRO® franchise is independently owned and operated. All employees are hired and employed by the individual franchise and not by SERVPRO Industries, LLC.