Water Operations Dispatcher: Dynamic Utility Coordinator

Eugene Water & Electric Board (EWEB); Eugene (OR); On-site; USD 77,000 - 93,000; Full time

Job summary

The Eugene Water & Electric Board (EWEB) is seeking a Water Utility Operations Coordinator to respond to inquiries from customers, contractors and EWEB departments, dispatch water operation staff, and coordinate maintenance and capital work. The role requires knowledge of EWEB policies, procedures and codes and a strong focus on accurate record-keeping.

Based in Eugene, Oregon, the position supports outages and emergencies, with a 40-hour week on four 10-hour shifts.

Qualifications

• Three years’ experience in utility/construction operations, engineering or customer service.
• High School diploma or equivalent and two years of college or vocational training or equivalent combination of education and experience may be considered qualifying.
• Desirable education, experience, training and certifications: Experience in water and/or electric operations preferred.

Responsibilities

• Coordinates, schedules and dispatches water operation staff during normal working hours, during outages, and other emergency situations.
• Respond to a variety of inquiries from customers, contractors, EWEB crews and other EWEB departments, which require technical knowledge of the Water system, EWEB Policies, Procedures and codes.
• Maintain records, creates and processes work orders, update files, communicate status of work orders and coordinate corrections to drawings and material lists as required.
• Coordinate and schedule service notifications, service requests and customer appointments.
• Create, process and finish requests, manage work in Customer and Work Management systems to maintain accurate information utilized by EWEB departments, Finance, and the City of Eugene.
• Assists supervisors, mechanics and crew leaders, in planning and coordinating maintenance and capital work.
• Coordinate with internal departments on work that interacts with water operations.
• Participates in and support EWEB projects.

Skills

Customer service

Multitasking

Coordination

Dispatching

Education

High School diploma or equivalent

Two years of college or vocational training

Job description

The Eugene Water & Electric Board (EWEB) is seeking a Water Utility Operations Coordinator to respond to inquiries from customers, contractors and EWEB departments, dispatch water operation staff, and coordinate maintenance and capital work. The role requires knowledge of EWEB policies, procedures and codes and a strong focus on accurate record-keeping.

Based in Eugene, Oregon, the position supports outages and emergencies, with a 40-hour week on four 10-hour shifts.