Utility Operations Coordinator- Water

Eugene-Water-and-Electric-Board; Eugene (OR); On-site; USD 70,000 - 84,000; Full time

Job summary

The Eugene Water & Electric Board (EWEB) in Eugene, Oregon, seeks a Water Utility Operations Coordinator to join a high‑performing team. You will respond to inquiries from customers, contractors, EWEB crews, and other departments, and dispatch water operation staff.

Key duties include scheduling, maintaining records, processing work orders, coordinating service notifications and assisting with maintenance and capital projects.

Qualifications

• Minimum three years’ experience in utility/construction operations, engineering or customer service.
• Knowledge of or ability to learn EWEB’s water system, policies, procedures and codes.
• Post-offer background check is required; pre-employment requirements may apply.

Responsibilities

• Coordinates, schedules and dispatches water operation staff during normal hours, outages and emergencies.
• Respond to inquiries from customers, contractors, EWEB crews and other departments with technical knowledge of the water system.
• Maintain records, create and process work orders, update files and communicate status of work orders.
• Coordinate service notifications, service requests and customer appointments.
• Create, process and finish requests, manage work in Customer and Work Management systems.
• Assist supervisors, mechanics and crew leaders in planning and coordinating maintenance and capital work.
• Coordinate with internal departments on work that interacts with water operations.
• Participate in and support EWEB projects.

Skills

Customer service

Water system knowledge

Education

High School diploma or equivalent

Two years of college or vocational training

Job description

This posting opens Friday, September 11th, 2026, and will close Monday, October 5th, 2026, at 3:00 p.m. (PST).

Do you enjoy life in the fast lane? Are you looking for a career that will utilize your finely honed multi-tasking skills? The Eugene Water & Electric Board (EWEB) is looking for a highly motivated Water Utility Operations Coordinator who is excited to join a high performing team. This position will respond to a variety of inquiries from customers, contractors, EWEB crews and other EWEB departments.

Key duties include, but are not limited to:

• Coordinates, schedules and dispatches water operation staff during normal working hours, during outages, and other emergency situations.
• Respond to a variety of inquiries from customers, contractors, EWEB crews and other EWEB departments, which require technical knowledge of the Water system, EWEB Policies, Procedures and codes.
• Maintain records, creates and processes work orders, update files, communicate status of work orders and coordinate corrections to drawings and material lists as required.
• Coordinate and schedule service notifications, service requests and customer appointments.
• Create, process and finish requests, manage work in Customer and Work Management systems to maintain accurate information utilized by EWEB departments, Finance, and the City of Eugene.
• Assists supervisors, mechanics and crew leaders, in planning and coordinating maintenance and capital work.
• Coordinate with internal departments on work that interacts with water operations.
• Participates in and support EWEB projects.

This position requires the ability to provide in the moment technical feedback in a constructive and professional way and to remain calm in a fast-paced, and stressful environment.

The successful candidate will have knowledge of or the ability to learn about EWEB’s water system, EWEB policies, procedures and codes.

Work Schedule:

Schedule: Monday–Thursday, 6:30 a.m.–5:00 p.m., four 10-hour shifts per week (40 hours), with three days off.

COMPENSATION & BENEFITS:

The starting salary for this position is between $69,708 - $83,985.60 annually, commensurate with knowledge, skills, education, and experience as it relates to the position.

Please Note: The base pay offered will be established based on multiple factors, including job-related knowledge and skills, relevant experience, and internal equity. Consistent with EWEB’s compensation philosophy, it is not customary to place individuals at the high end of the salary range at the time of hire. Compensation decisions are made holistically to support fair, consistent, and equitable pay practices, taking into account the specific circumstances of each position and candidate.

Minimum Experience: Three years’ experience in utility/construction operations, engineering or customer service.

Education: High School diploma or equivalent and two years of college or vocational training or equivalent combination of education and experience may be considered qualifying.

Desirable education, experience, training and certifications: Experience in water and/or electric operations preferred.

Post-offer background check required: Yes

Post-offer physical / functional test required: No

Apprenticeship or other education/training required as a condition of employment, progression or advancement:ICS 100 required within 90 days of hire.

Equivalency:When reviewing applications, EWEB will consider an equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities necessary to successfully perform the position.

Please Note: Applicants must be authorized to work for any employer in the United States. EWEB is unable to sponsor or take over sponsorship of an employment Visa at this time.

Location:

This position is based inEugene, Oregon. The selected candidate must live in the state of Oregon.

Supplemental Questions:

Your application for this position includes supplemental questions.Your responses will be scored and used to determine if you will proceed to the next step of the selection process. Provide detailed answers to each question. Please do not reference your resume or application in your responses. Applications may be rejected if incomplete.

WHY CHOOSE EWEB:

EWEB offers employees a progressive work culture devoted to providing excellent public service. Our employees work in a fast-paced environment where creativity, innovation, involvement, teamwork, and professional development are supported and encouraged. EWEB is also committed to providing a work environment conducive to the safety, health, and well-being of its workforce, and offers great benefits, including but not limited to health care, vacation and sick leave, pension, holidays, and employee credit union. We consistently rank within the top 100 healthiest employers in the nation!

Founded in 1911, EWEB is Oregon's largest customer-owned utility. We provide water and electricity to the Eugene community, as well as parts of east Springfield and the McKenzie River valley area.

As a public utility, we do not operate to earn a profit or to serve the investment needs of stockholders. Instead, EWEB is chartered by the City of Eugene to serve the interests of its citizens. We are owned by the people of Eugene and it's our job to provide reliable, affordable water and electricity for our customers.

Our mission is to enhance our community's vitality by delivering drinking water and electric services consistent with the values of our customer-owners. And our vision is to do so while being a local utility that inspires our customers to invest in and rely on us.

Our core values:

• SAFE: We value the safety, physical and psychological wellness, of our workforce and the public, the security and integrity of cyber assets and data, and the protection of our customers’ assets.
• RELIABLE: We value the ongoing continuous on-demand delivery of drinking water and electricity, and the dependability of our response to our customers.
• AFFORDABLE: We value and respect our customer-owners’ financial resources by making wise investments and controlling costs and rates.
• ENVIRONMENTAL: We value the prudent and sustainable stewardship of the environment and natural resources, including preserving our watershed, and our role in reducing the greenhouse gases (GHGs) contributing to Climate Change.
• COMMUNITY/CULTURE: We value a culture of intentional actions and outcomes, continuous improvement, diverse perspectives, that is trustworthy, respectful, equitable, and inclusive to employees and community members. We are dedicated to our public service, professions, local governance, and commitment to serve our community honestly and with integrity.

WHY CHOOSE EUGENE?

It’s a city big enough to boast excellent restaurants, arts, and events, but small enough to still feel like a community. It’s also easy to get out of town, making it an ideal place for lovers of outdoor activities, with world-class opportunities for fishing, rafting, bicycling, hiking, and camping. The city is just an hour to the Cascades Mountains or to the Oregon Coast, but you don’t have to leave Eugene to find nature. The Willamette River runs through the middle of the city and there are parks and trails throughout Eugene. Home to the University of Oregon, Eugene is proud to have hosted the 2021 Olympic Track and Field Trials and the 2022 Track and Field World Championships. Whatever you’re looking for, you can find it here!

EQUAL EMPLOYMENT OPPORTUNITY

EWEB takes pride in our commitment to diversity and inclusion among our employees. We embrace and value differences of culture, education, experience, physical ability and unique perspectives in our workplace. We invite applications from qualified candidates who share our commitment to diversity. Attracting, retaining and advancing talent from all sources strengthens our bond with the multifaceted community we serve.

TOBACCO, SMOKE, AND VAPOR - FREE CAMPUS POLICY

EWEB fosters an environment promoting good health for both employees and the public. We want to enhance the quality of air, appearance, and employee health in and around EWEB facilities and equipment. Employees, contractors, volunteers, and visitors may not use, distribute, or sell tobacco while participating in EWEB functions, on EWEB property, or while performing right-of-way tasks.

Other Requirements

Note: This description is intended to represent key areas of responsibility. It is not meant to be all inclusive and does not prescribe or restrict the work that may be assigned. Nothing in this description restricts EWEB's right to assign or reassign duties and responsibilities to this job at any time. Job descriptions may occasionally be updated, as necessary, to reflect evolving business needs.

Qualifications

Education

Required

High School Diploma or Equivalent or better.

Some college or better in Related Field.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.