Water Operations Dispatcher

EWEB; Eugene, Northern (OR, KY); Hybrid; USD 77,000 - 93,000; Full time

Benefits offered by this job

Health care

Vacation and sick leave

Pension

Job summary

Eugene Water & Electric Board (EWEB) in Eugene, Oregon seeks a Water Utility Operations Coordinator to support a high-performing team. You will respond to inquiries from customers, contractors, EWEB crews and other departments, and coordinate dispatch of water operation staff.

This role requires three years in utility/construction operations or related fields, a high school diploma with some college, and may require a background check and physical test post-offer.

Qualifications

• Three years’ experience in utility/construction operations, engineering or customer service.
• Education: High School diploma or equivalent and two years of college or vocational training or equivalent combination of education and experience may be considered qualifying.
• Desirable education, experience, training and certifications: Experience in water and/or electric operations preferred.
• Post-offer background check required: Yes
• Post-offer physical / functional test required: No
• Apprenticeship or other education/training required as a condition of employment, progression or advancement: ICS 100 required within 90 days of hire.
• Equivalency: When reviewing applications, EWEB will consider an equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities necessary to successfully perform the position.

Responsibilities

• Coordinate, schedule and dispatch water operation staff during normal working hours, during outages, and other emergency situations.
• Respond to a variety of inquiries from customers, contractors, EWEB crews and other EWEB departments, which require technical knowledge of the Water system, EWEB Policies, Procedures and codes.
• Maintain records, creates and processes work orders, update files, communicate status of work orders and coordinate corrections to drawings and material lists as required.
• Coordinate and schedule service notifications, service requests and customer appointments.
• Create, process and finish requests, manage work in Customer and Work Management systems to maintain accurate information utilized by EWEB departments, Finance, and the City of Eugene.
• Assists supervisors, mechanics and crew leaders, in planning and coordinating maintenance and capital work.
• Coordinate with internal departments on work that interacts with water operations.
• Participates in and support EWEB projects.

Education

High School diploma or equivalent and two years of college or vocational training

Job description

Eugene Water & Electric Board (EWEB) in Eugene, Oregon seeks a Water Utility Operations Coordinator to support a high-performing team. You will respond to inquiries from customers, contractors, EWEB crews and other departments, and coordinate dispatch of water operation staff.

This role requires three years in utility/construction operations or related fields, a high school diploma with some college, and may require a background check and physical test post-offer.