Water Mitigation Scheduler & Front Desk Coordinator

ServiceMaster Restore 6717 - North Richland Hills; Richland Hills (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Job summary

ServiceMaster TEAM in Richland Hills, TX, seeks a Water Mitigation Coordinator/Receptionist to serve as the scheduling hub for the Water Mitigation Department. This in-office role coordinates daily crew schedules, dispatches technicians, maintains job calendars, completes required EAS documentation, and submits billing information to corporate.

The Coordinator works closely with Project Managers, technicians, and field crews to keep jobs moving efficiently and ensure scheduling needs are

Qualifications

• High school diploma or GED preferred.
• Experience in office coordination, scheduling, dispatching, or administrative work is preferred but not required.
• Restoration or insurance industry experience is a plus.
• Xactimate knowledge or experience is a plus, but not required.
• IICRC certifications are not required but are considered a plus.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and priorities simultaneously.
• Ability to stay calm in a fast-paced environment with changing schedules.
• On-call admin duties are required.

Responsibilities

• Schedule and dispatch mitigation crews to active and incoming jobs.
• Maintain daily and weekly mitigation calendar.
• Adjust schedules for cancellations, emergencies, and crew availability.
• Communicate schedule changes to technicians, crews, and Project Managers.
• Collaborate with Project Managers on scheduling and job needs.
• Maintain accurate scheduling information in CRM/scheduling software.
• Complete required EAS documentation on time.
• Submit documentation to corporate for billing.
• Follow up with field personnel for missing information for billing/compliance.
• Monitor schedules and upcoming appointments; resolve conflicts.
• Provide receptionist support and answer phones; assist customers and visitors.
• Maintain professional communication with customers and team members.

Skills

Scheduling

Dispatching

Customer service

Office coordination

Multitasking

Communication

Microsoft Office

Education

High school diploma or GED

Tools

Xactimate

CRM software

Job description

ServiceMaster TEAM in Richland Hills, TX, seeks a Water Mitigation Coordinator/Receptionist to serve as the scheduling hub for the Water Mitigation Department. This in-office role coordinates daily crew schedules, dispatches technicians, maintains job calendars, completes required EAS documentation, and submits billing information to corporate.

The Coordinator works closely with Project Managers, technicians, and field crews to keep jobs moving efficiently and ensure scheduling needs are