Water Damage Restoration Specialist

IICRC; Hendersonville (TN); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

ServiceMaster Clean of Fraser Valley is seeking a Water Restoration Technician to monitor, inspect, and complete drying and restoration tasks. You will prepare and review notes, photos, and documents to secure insurer reimbursement and explain active job processes to customers in person with printed guides.

The role requires high school completion, valid driver’s license, and strong communication and customer-service skills.

Qualifications

• High school graduate or equivalent.
• Experience in restoration or construction preferred.
• Valid driver’s license and satisfactory driving record.
• Good verbal and written communication skills.
• Customer service skills.
• Experience with using mobile software to enter data.
• Can read and follow product label usage instructions.
• Punctual with clean, complete uniform.

Responsibilities

• Retrieves work orders, checks route for travel, loads required equipment and supplies.
• Explains processes and next steps to customers using printed materials as a guide.
• Completes assigned jobs per company processes with quality control.
• Performs water damage repair including extraction, pack-out, and light demolition as directed.
• Ensures equipment, supplies, vehicles and products are properly handled; reports malfunctions.
• Inspects jobs after completion, obtains customer signatures and requests payments when needed.
• Monitors daily progress on residential and commercial water jobs; adjusts the drying plan based on meter readings.
• Resolves customer issues and communicates daily activities with supervisor and staff.
• Prepares documentation and photos for insurance reimbursements.

Skills

Communication skills

Customer service

Valid driver's license

Written communication

Mobile data entry

Education

High school diploma

Tools

Mobile data entry app

Job description

ServiceMaster Clean of Fraser Valley is seeking a Water Restoration Technician to monitor, inspect, and complete drying and restoration tasks. You will prepare and review notes, photos, and documents to secure insurer reimbursement and explain active job processes to customers in person with printed guides.

The role requires high school completion, valid driver’s license, and strong communication and customer-service skills.